Atlassian Administrator (US Client, WFH)

Atlassian Administrator

Summary

The company is seeking a highly skilled and versatile Atlassian Administrator to manage and optimize our suite of Atlassian tools. This role supports teams across development, marketing, operations, and product by ensuring Atlassian products are configured to maximize efficiency and collaboration.

The ideal candidate will have deep expertise in Jira, Jira Service Management, Confluence, and strong working knowledge of Opsgenie, Trello, and Bitbucket. Strong problem-solving skills, a passion for process improvement, and the ability to thrive in a fast-paced marketing technology environment are essential.

Responsibilities

• Atlassian Suite Administration: Administer Jira Software, Jira Service Management, Confluence, Opsgenie, Trello, and Bitbucket; manage accounts, licenses, permissions, and security.
• Jira & JSM Administration: Configure projects, workflows, SLAs, automation rules, portals, and dashboards.
• Confluence Administration: Manage spaces, pages, permissions, templates, and integrations.
• CMDB Administration: Configure asset management, integrations, and governance policies.
• Opsgenie Administration: Configure incident management, on-call scheduling, integrations, and escalation policies.
• Trello Administration: Manage boards, lists, cards, integrations, and provide training.
• Workflow Optimization: Analyze processes, design automation, and manage integrations with systems like Adobe Workfront, Netsuite, and Google Workspace.
• User Support & Training: Provide technical support, deliver training materials, and act as escalation point.
• Collaboration & Communication: Partner with stakeholders, gather requirements, and communicate updates effectively.

Qualifications

• Education & Experience: Bachelor’s in Computer Science/Information Systems or equivalent; 5+ years Atlassian administration experience.
• Technical Skills: Expert in Jira/JSM, strong Confluence, CMDB, Opsgenie, Trello, JQL, REST APIs, Agile methodologies, scripting (Groovy/JavaScript), CI/CD practices.
• Soft Skills: Analytical, communicative, organized, customer-focused, able to manage multiple projects.
• Preferred: Atlassian certifications, cloud instance experience, Google Workspace/GCP familiarity, ITIL frameworks, Agile expertise.

Pay: Php80,000.00 - Php120,000.00 per month

Work Location: Remote