ATM Help Desk Technician

ATM Help Desk Technician – 2nd Shift & Weekends

We’re hiring an ATM Help Desk Technician to join a Technical Operations Center supporting a large production fleet of ATMs. This is a great opportunity for someone with help desk, technical support, or IT troubleshooting experience who is comfortable working in a fast-paced, 24x7 production environment.

Pay: $26/hr

Location: Remote

Duration: 6-month contract

Schedule: 2nd shift + weekends

What You’ll Do:

• Provide technical phone support to ATM Field Service Technicians
• Troubleshoot ATM hardware, software, service, and network-related issues
• Diagnose issues and drive first-time resolution to maintain ATM availability
• Provide basic troubleshooting and ask probing questions to technicians working onsite
• Coordinate with internal teams, vendor account managers, and external vendors on escalated issues
• Monitor multiple email inboxes and respond within established SLAs
• Track open escalations through resolution and ensure accurate closure
• Work across multiple systems simultaneously while documenting status and progress

What We’re Looking For:

• 1+ year of technical support, help desk, service desk, or similar IT experience
• Associate’s degree in Computer Science/Technology, relevant technical certification, or equivalent work experience
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication
• Ability to work effectively with technicians, end users, and vendors
• Strong time management and ability to prioritize multiple issues
• Comfortable working in a high-volume, fast-paced technical environment
• Must be available to work 2nd shift and weekends

Relevant certifications may include CompTIA, Microsoft, Cisco, Unix/Linux, or ITIL Foundations .

If you have a technical support background and are interested in learning more, please apply or reach out directly.