ATM LIVE SPECIALIST

Description

GENERAL SUMMARY:
Handles customer ATM live calls providing outstanding customer service. Makes every effort to answer customer questions and resolve issues. Educates the customer about Bank products and services, and cross-sells other products based on customer needs. Reviews Mobile and ATM deposits, SSI and Accuity research, reviews old routing numbers, and performs various other review functions.

RESPONSIBILITIES AND DUTIES:

• Provide customer service by performing a broad variety of duties assisting customers with account transactions, account questions, statement reconciliation, research requests, problem resolution, debit card matters, deposit item returns, overdraft protection options, account maintenance and various other duties.

• Maintain full knowledge of personal and business banking products, services offered and rates for multiple charters and markets. Keep updated and knowledgeable of all banking regulations, procedures, and bank policies applicable to the job function.

• Listen to customer needs; educate and promote products including online banking, bill pay and mobile banking.

• Accurately enter or confirm customer information into database; initiates and/or completes proper request forms and procedures in assisting customers.

• Review Mobile and ATM deposits.

• Process Accuity and SSI requests via online portal.

• Review Non-Post resolutions daily after the update.

• Review various reports as assigned.

• Old routing number review and reports.

• Ability to maintain regular and reliable attendance with the ability to work FLEXIBLE hours, including evenings and weekends.

• Perform other duties assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of banking products and procedures
• Skill to operate a PC and keyboard with accuracy and speed
• Ability to have excellent telephone and video communication skills
• Ability to problem solve
• Ability to perform data entry and basic computer skills
• Ability to work under pressure and have constant interruptions while doing assigned responsibilities
• Ability to maintain a high level of confidentiality
• Ability to function as a team player

EDUCATION AND EXPERIENCE:

• High school graduate or equivalent
• 1 year of prior banking experience or equivalent is generally expected.
• 1 year of customer service experience preferred but not required

PHYSICAL REQUIREMENTS:

NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.

More details

Shift hours, Rotating Saturday's, Bilingual preferred but not required

About Pinnacle Bank/Bank of Colorado

We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business.

We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.

As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering.

At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.

We also offer personal banking services, including accounts, mortgages, personal loans and technology products.

We use application review steps designed to ensure mutual fit. Generic or automated submissions may not progress.

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other Full-Time benefits include:

*****Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT]**.