Attraction Operator

Job Description: Attraction Operator

Requires evening and weekend availability

Job Summary

At Malibu Jack’s, we create an exciting, clean, and safe entertainment experience for guests of all ages. Attraction Operators are responsible for the safe operation of assigned attractions, delivering exceptional guest service, and supporting overall park operations.

All Attraction Operators are considered Team Members and are expected to contribute to all areas of park operations through cross-training and shared responsibilities. Cross-training is a standard part of this role and supports operational flexibility. Cross-training does not automatically result in a pay increase but is required as part of team member expectations.

What You’ll Do

Attraction Operations & Safety

• Operate multiple attractions safely and efficiently after completing required training
• Enforce all height, safety, and participation requirements consistently
• Explain attraction rules, guidelines, and safety procedures clearly to guests
• Monitor attractions at all times to ensure guest safety
• Know and execute emergency procedures for each attraction you are trained on
• Respond quickly and appropriately in emergency situations

Guest Experience

• Provide friendly, high-quality customer service at all times
• Assist guests with payment, entry, and attraction instructions
• Answer guest questions and resolve concerns professionally
• Escalate issues to management when appropriate
• Maintain a positive, energetic, and safety-focused attitude

Team Responsibilities

• Cross-train in other departments as assigned (arcade, front desk, food & beverage support, etc.)
• Assist in other operational areas based on business needs
• Communicate effectively with team members and leadership throughout your shift

Cleanliness & Facility Standards

• Maintain cleanliness of attractions and surrounding areas
• Wipe down surfaces, sweep, empty trash, clean restrooms, and complete assigned cleaning tasks
• Respond promptly to spills or hazards to ensure a safe environment
• Understand that cleanliness is every team member’s responsibility, regardless of primary position
• Perform cleaning duties when assigned, even if a custodian is scheduled

Skills We’re Looking For

• Clear verbal communication skills
• Strong listening skills
• Ability to stay focused in a fast-paced environment
• Consistent and professional customer service skills
• Strong teamwork mindset
• Attention to detail
• Positive attitude and willingness to help wherever needed

Minimum Qualifications

• Must be at least 16 years of age
• Must be available to work weekends and holidays
• Able to stand for extended periods of time
• Able to lift up to 39 lbs without assistance

What We Offer

• Flexible scheduling and strong work-life balance
• Opportunities for advancement
• Competitive pay
• A fun, team-oriented work environment