AU Client Support & Sales Coordinator

Full-Time | Australian Client | Client Support, Sales & Administration

About the Role

We are looking for a proactive, organised, and customer-focused AU Client Support & Sales Coordinator to support an Australian-based team in managing client enquiries, sales follow-ups, project coordination, and administrative activities throughout the client journey.

In this role, you will be one of the key points of contact for prospective and existing clients, helping ensure enquiries are handled promptly, appointments are scheduled efficiently, and outstanding tasks are followed through to completion. You will also provide coordination support for post-construction activities, including client reviews, documentation, feedback collection, and project photography.

The ideal candidate is an excellent communicator who is comfortable handling phone calls, coordinating multiple activities, maintaining accurate records, and proactively following up with clients and internal stakeholders.

Key Responsibilities

1. Sales Support & Lead Management

• Respond to inbound enquiries received through phone calls, emails, and website forms.
• Qualify prospective clients and arrange phone and onsite consultations with the builder.
• Conduct outbound calls and follow-ups regarding enquiries, scheduled appointments, quotations, and outstanding information.
• Maintain accurate lead details, appointment schedules, and follow-up activities in the CRM system.
• Assist with sales administration and client communications throughout the enquiry and consultation process.

2. Client Support & Project Coordination

• Serve as a point of contact for clients throughout their project journey.
• Assist with client onboarding, project documentation, and administrative requirements.
• Coordinate client meetings, site visits, and other project-related appointments.
• Follow up with clients, internal teams, and external stakeholders to obtain outstanding information and documentation.
• Update client records, project information, and task progress in the company's CRM and project management systems.

3. Post-Construction Support

• Schedule post-build client reviews and coordinate related follow-up activities.
• Assist in coordinating Occupation Certificate (OC) documentation, outstanding requirements, and sign-offs.
• Contact clients to request Google reviews and gather feedback following project completion.
• Coordinate completed project photography, including client availability, site access, and photographer schedules.
• Monitor outstanding post-construction tasks, warranty items, and other unresolved matters, escalating concerns when necessary.

4. General Administration & Task Management

• Monitor assigned tasks and proactively follow up to ensure timely completion.
• Maintain organised and accurate client records, project files, and appointment schedules.
• Assist with preparing reports, project packs, and other administrative documents.
• Provide general administrative and coordination support to the Australian team.
• Perform other reasonable duties related to the role as assigned.

Qualifications and Skills

• Previous experience in customer service, client support, sales support, administration, or coordination.
• Excellent spoken and written English communication skills.
• Confident and professional telephone manner, particularly when communicating with Australian clients.
• Strong organisational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and accuracy in handling client information and documentation.
• Proactive, dependable, and comfortable conducting outbound calls and following up on outstanding tasks.
• Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel.
• Experience using CRM systems, preferably HubSpot.
• Familiarity with Trello or other task and project management tools.
• Experience with Buildertrend or similar construction project management software is an advantage.
• Ability to work independently while collaborating effectively with an Australian-based team.

What We're Looking For

We are seeking someone who takes ownership of assigned responsibilities, communicates professionally, and understands the importance of timely follow-ups and a positive client experience.

The successful candidate should be comfortable balancing client communications, sales-related activities, project coordination, and administrative tasks while maintaining accurate records and ensuring that important details are not overlooked.

Key Performance Expectations

• Prompt and professional responses to inbound enquiries.
• Efficient appointment scheduling and consistent outbound follow-ups.
• Timely completion and monitoring of assigned tasks.
• Accurate and up-to-date CRM and project management records.
• Effective coordination of client communications and post-construction activities.
• Proactive identification, follow-up, and escalation of outstanding matters.

Pay: Php45,000.00 - Php55,000.00 per month

Work Location: In person