Auction Operations Coordinator

Le Petit Farmer is a Qatar-based digital platform connecting farmers, suppliers, livestock businesses, food producers, service providers, institutional buyers, and consumers through one integrated marketplace ecosystem.

We are looking for a highly organized and detail-oriented Auction Operations Coordinator to coordinate online auction activities from seller onboarding and lot preparation through bidding, payment, collection, and final settlement.

Job Summary

The Auction Operations Coordinator will manage the daily administrative and operational requirements of LPF’s auction platform.

The role includes coordinating with sellers and bidders, checking auction documents, preparing auction listings, monitoring active auctions, following up on payments, and ensuring every completed auction is properly documented and closed.

Key ResponsibilitiesSeller and Auction Onboarding

• Assist sellers with auction registration and onboarding.
• Collect and verify seller information and required documents.
• Coordinate the submission and review of auction items.
• Ensure sellers understand LPF’s auction process, fees, schedules, and terms.
• Maintain accurate seller and auction records.
• Escalate incomplete, suspicious, or non-compliant submissions.

Auction Lot Preparation

• Review auction titles, descriptions, categories, images, videos, specifications, and supporting documents.
• Confirm reserve prices, starting bids, bid increments, auction dates, and closing times.
• Coordinate inspections, valuations, photography, or supporting reports when required.
• Ensure auction listings are complete and accurate before publication.
• Schedule approved auction lots on the platform.
• Coordinate listing corrections with sellers and internal teams.

Bidder Coordination

• Support bidder registration and account verification.
• Respond to bidder inquiries regarding lots, schedules, deposits, payments, and collection procedures.
• Confirm bidder eligibility and required documentation.
• Maintain confidentiality and professional communication with all bidders.
• Escalate bidder complaints or account concerns to the responsible manager.

Live Auction Monitoring

• Monitor active auctions, bidding activity, closing times, and platform performance.
• Report suspicious bidding patterns, technical problems, or possible policy violations.
• Coordinate technical concerns with the Product and Technology teams.
• Communicate auction updates, extensions, cancellations, or schedule changes when authorized.
• Maintain accurate records of bids and auction results.

Post-Auction Coordination

• Notify winning bidders and sellers of auction results.
• Follow up on payment deadlines and required documents.
• Coordinate item collection, delivery, inspection, or ownership transfer.
• Support Finance with commissions, refunds, deposits, and seller settlements.
• Follow up on unpaid winning bids and unsuccessful transactions.
• Ensure completed auctions are properly documented and closed.
• Assist with disputes, cancellations, refunds, and failed transactions.

Compliance and Quality Control

• Follow approved auction procedures, platform policies, and internal controls.
• Ensure auction items have the required ownership and supporting documentation.
• Coordinate with management, Finance, and Legal regarding regulated or high-risk auction categories.
• Protect confidential seller, bidder, and transaction information.
• Maintain a complete audit trail for every auction.
• Report operational risks, policy violations, or suspected fraudulent activity.

Reporting

• Prepare daily, weekly, and monthly auction reports.
• Track scheduled, active, completed, cancelled, and unsuccessful auctions.
• Monitor bidder participation, payment completion, settlement status, and dispute cases.
• Record auction revenue, commissions, refunds, and operational issues.
• Recommend improvements to auction processes and customer experience.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Operations, Supply Chain, Finance, E-commerce, or a related field.
• Minimum of 2–4 years of experience in auction operations, marketplace operations, procurement, e-commerce, automotive sales, real estate, equipment trading, or a related field.
• Experience coordinating sellers, buyers, payments, documentation, or asset handovers is preferred.
• Previous experience with online auction platforms is an advantage.
• Experience working in Qatar or the GCC is preferred.
• Strong knowledge of Microsoft Excel or Google Sheets.
• Familiarity with CRM, ERP, marketplace, or auction management systems is an advantage.

Required Skills

• Strong attention to detail and documentation accuracy.
• Excellent coordination, organization, and follow-up skills.
• Ability to manage multiple auctions and deadlines simultaneously.
• Strong problem-solving and decision-escalation skills.
• Professional communication and customer service skills.
• Good written and spoken English.
• Arabic communication skills are highly preferred.
• Ability to remain calm during live auctions and urgent operational situations.
• High level of integrity and confidentiality.
• Comfortable working in a startup and fast-changing environment.

Key Performance Indicators

• Auction listings completed accurately and on time.
• Auction approval and publishing turnaround time.
• Bidder registration and verification completion rate.
• Percentage of auctions completed successfully.
• Winning-bid payment completion rate.
• Seller settlement accuracy and turnaround time.
• Number of unpaid or failed winning bids.
• Dispute and complaint resolution time.
• Accuracy of auction records and reports.
• Compliance with auction procedures and documentation requirements.

What We Are Looking For

We are looking for a responsible and hands-on coordinator who can manage detailed documentation, communicate professionally with sellers and bidders, and follow each auction from initial submission to successful completion.

The ideal candidate takes ownership, follows up consistently, and understands that transparency, accuracy, confidentiality, and fairness are essential to building a trusted auction platform.

Pay: QAR2,500.00 - QAR3,000.00 per month

Experience:

• E-Commerce: 1 year (Required)
• Auction: 1 year (Required)
• Supply Chain: 1 year (Preferred)
• Marketplace: 1 year (Preferred)

Work Location: In person