Auction Support Associate

Love helping people and keeping things organized? Let's talk.

At Steffes Group, successful auctions don't happen by accident. Behind every auction is a team making sure the details are accurate, deadlines are met, and clients and customers have a great experience from start to finish.

As an Auction Support Associate, you'll work closely with Sales Representatives, Operations, and Finance teams to keep auctions moving. From maintaining auction information and documentation to assisting customers with payments and pickups, you'll play a key role in delivering successful auctions and exceptional service.

What You'll Do

Support Clients & Customers

• Answer client and customer questions by phone, email, and in person
• Guide clients through the auction process from signing through settlement
• Coordinate payment collection and customer pickup activities
• Resolve issues and provide outstanding customer service
• Build strong relationships with clients and customers

Keep Auctions Moving

• Maintain auction schedules and key milestones
• Coordinate communication between departments
• Support proposal, appraisal, and auction documentation processes
• Monitor projects to ensure deadlines are met
• Maintain accurate records and reports

Manage Auction Information

• Enter and maintain auction item information
• Review descriptions for accuracy and quality
• Coordinate photo processing and quality checks
• Verify VIN information and supporting documentation
• Ensure taxes, exemption documents, and system records are accurate

What Makes Someone Successful Here?

You might be a great fit if you:

• Enjoy helping customers and solving problems
• Are organized and detail-oriented
• Communicate well with a variety of people
• Can manage multiple priorities at once
• Enjoy working with technology and learning new systems
• Take ownership of your work and follow through
• Thrive in a fast-paced environment
• Work well both independently and as part of a team

Bonus Points If You Have

• Customer service, administrative, or office support experience
• Experience with data entry and documentation
• Strong Microsoft Office skills
• Experience working in a deadline-driven environment
• Knowledge of equipment, vehicles, agriculture, construction, or auctions

Don't let this list stop you from applying. We've hired great team members from a variety of backgrounds and can teach you the auction business.

Why Steffes Group?

• Established company with more than 65 years of success
• Industry-leading online auction platform
• Collaborative and supportive team environment
• Fast-paced work where every day is different
• Opportunities for growth and development

Our Benefits Include

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match

If you love staying organized, helping people, and being part of a team that makes great things happen, we'd love to meet you.

Expected hours: 40.0 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off

Work Location: In person