Audience Engagement Assistant

Stuff reaches millions of New Zealanders every month, and behind every comment, competition and click there's a real person who wants to feel heard. That's where you come in.

We're looking for a highly organised, people-first Audience Engagement Assistant to join our Audience team for a six-month fixed term. You'll be the friendly, sharp voice connecting our audience to Stuff, whether they're asking a question, entering a competition, or joining the conversation in the comments.

What you'll be doing

• Answering audience queries across email, online forms and social DMs, knowing exactly when to solve it yourself and when to loop in the team.
• Keeping our comment sections lively, respectful and on-topic by monitoring and moderating discussions in line with our community guidelines.
• Helping plan and run company events, both virtual (Zoom, livestreams) and in-person, from AV setup to catering to ticketing.
• Owning competitions start to finish: promotion, entries, draws, winner notifications, T&Cs compliance and prize fulfilment (yes, that includes the fun bit of telling someone they've won).
• Jumping in wherever needed in a lean, fast-paced team, because no two days look the same.

What you'll bring

• A customer service mindset and genuine care for getting things right, including handling sensitive details with discretion.
• Experience in community management, comment moderation, or a similarly people-facing role.
• Confidence with Google Workspace and collaborative tools like Slack and Zoom.
• Event coordination experience, whether that's webinars, in-person logistics, or vendor wrangling.
• Sharp written and verbal communication skills and an eye for detail.
• A tertiary qualification in Communications, Business, Marketing, Journalism, Design, Technology, HR or similar (or equivalent experience we value what you can do as much as what's on paper).
• A knack for staying calm and organised when priorities shift fast.

Why Stuff?

Stuff is Aotearoa's largest digital media company, delivering live, lively and relatable content to New Zealanders wherever and however they want it. Join us and you'll be part of a team that genuinely cares about the audience it serves, and about each other.

Think you can do the job? Then apply now and start your journey with Stuff today.

Ka oti rānei i a koe tēnei mahi? Kāti, tono mai ināianei kia tīmata ai tō haerenga me Stuff i tēnei rā.

Stuff champions inclusion. Be it gender, ethnicity, beliefs, abilities or experiences - we know that diversity brings another lens through which we all learn, connect and grow.

E kōkiri nei a Stuff i te whāinga kia whai wāhi ai te katoa. Hāunga te ira, te iwi, ngā whakapono, ngā āheinga, ngā wheako rānei o te tangata - e mōhio nei tātou mā te kanorau e whai tirohanga hou ai, e ako ai, e tūhono ai, e whanake anō ai tātou katoa.

As we are committed to creating a workplace that reflects the diverse communities in New Zealand, we will always invite and encourage applications from people of all genders, ethnicities, disabilities and ages. We are committed to providing equal employment opportunities for all.

Nā runga i tā mātou ū ki tētahi taiao mahi e whakaatu ana i te kanorau o ngā hapori i Aotearoa, i te ao, i te pō, ka pōhiringia, ka ākina anō ngā tono mahi a te marea whānui, hāunga te ira, te iwi, te hauātanga, te pakeke rānei. E ū nei mātou ki te whai kia wātea ai ā mātou ara whai mahi ki te katoa i runga i te mana taurite.

Disclaimer: Stuff does not accept unsolicited agency resumes. Stuff is not responsible for any fees related to unsolicited resumes.