Audience Services Coordinator (As Needed)

Basic Function And Qualifications The purpose of this recruitment is build a pool of limited term Audience Services Coordinators. Limited term employees provide additional support to the district during theater productions and other live events as-needed during both daytime and evening hours throughout the weekdays and weekend.

This recruitment is open on a continuous basis until a sufficient pool of limited term Audience Services Coordinators is developed. This recruitment may close at any time after August 18, 2026 .

While the current need for this recruitment is for limited term positions, this recruitment also may be used to fill future vacancies as they become available.

There is no set schedule and event schedules determines daily call times .

BASIC FUNCTION Under general direction, plan, organize, coordinate, and oversee Front of House services for performance facilities.

Education MINIMUM QUALIFICATIONS High school diploma or recognized equivalent.

Experience Two (2) year experience coordinating theater operations or event productions, in any combination.

Additional Requirements/Information A valid California Driver's License and the availability of private transportation or the ability to obtain transportation between job sites is required. Irregular work hours, including evenings and weekends, are required.

Representative Duties, Knowledge, Skills, Abilities And Other Characteristics REPRESENTATIVE DUTIES

• Oversee Front of House services for event facilities by leading the execution of receptions, special events, intermissions, artist meet-and-greets, and other pre/post event activities
• Coordinate and communicate with event staff and organizers regarding Front of House services to provide effective customer service to patrons; resolve issues such as ticketing problems, late seating, crowd control, facility maintenance and general public relations
• Develop audience services production plan for each event in coordination with the user groups and department staff
• Confer with site administrators, event organizers, and campus staff to arrange details for facility use and overcome any challenges between the event and other events at the site
• Ensure ambiance and appearance of lobby, auditorium, restrooms, and other patron accessible areas of the facilities are appropriate; ensure events are accessible to persons with disabilities in accordance with the Americans with Disabilities Act
• Coordinate and provide lead direction to classified staff, students, and volunteers in support of event safety, security, parking, set up/strike down, and cleaning.
• Read and apply applicable district policies, municipal codes, environmental and safety regulations
• Conduct facility inspections before, during, and after permits to ensure the user group complies with rules of use and safety regulations
• Prepare and maintain accurate records and correspondence
• Act as site representative during location filming
• Perform other related duties as assigned

JOB REQUIREMENTS Knowledge

• Clear and effective oral and written communication skills for all types of audiences
• Codes, regulations, and laws related to public assembly and entertainment facilities including, but not limited to, health, fire, safety, Cal OSHA, and ADA compliance
• Principles and practices of crowd control, security, safety and risk management
• Principles and practices of event management
• Principles and practices of recordkeeping and documentation
• Principles and practices of theater production

CORE COMPETENCIES:

• Attention to Detail – Focusing on details of work content, work steps, and final work products
• Customer Focus – Attending to the needs and expectations of customers
• Handling Conflict – Managing interpersonally strained situations
• Professional Impact – Presenting self as positive representative of the organization
• Professional/Technical Expertise – Possessing and applying the know-how of the job
• Safety Focus – Showing vigilance and care in identifying and addressing health risks and safety hazards
• Self-Management – Showing personal organization, self-discipline, and dependability
• Teamwork – Collaborating with others to achieve shared goals

NOTE: The statements listed above are intended to describe the general nature and level of work being performed by employees in this classification, and are not to be interpreted as an exhaustive list of responsibilities and qualifications required of personnel so classified. Reasonable accommodations will be made so that qualified employees can perform the essential functions of the job. SUPERVISION AND WORKING CONDITIONS

SUPERVISION Supervision is received from the Manager of Facilities and Operations. No supervision is exercised.

WORKING CONDITIONS Work is performed both inside and outside in seasonal climate and weather conditions. Slippery surfaces, high elevations, cramped position, moving objects, oily conditions, dust, odors; high voltage, chemicals, noise and paint fumes may be encountered. Physical demands including standing, bending, stooping, crawling, lifting up to fifty (50) pounds climbing ladders and flights of stairs, walking, and sitting. Irregular work hours (e.g., evening, weekend) are required.

SELECTION PROCEDURES

The Application Process To be considered for an employment opportunity with the Santa Monica-Malibu Unified School District, it is necessary for you to complete an official District Application and Supplemental Questions. Resumes will not be accepted in lieu of an application. The application is part of the examination process and is part of your total evaluation of qualifications for employment.

The Examination Process For those candidates who meet the minimum qualifications, the examination process will consist of any one or more of the following: Training and Experience Evaluation, Written Test, Performance Test, and/or Structured Interview. Additional information pertaining to the examination process will be emailed to those candidates who meet the minimum qualifications.

Examination Protests Protest of any part of the examination process must be in writing and received in the office of the Director of Classified Personnel no later than five (5) working days from the date you were notified of examination results. All notifications are sent electronically via email. Any protest must include rationale to support the protest and must be based on illegal discrimination, abuse of discretion, or procedure/process error. We are not responsible for any incoming mail that is lost or misdirected after it has been entrusted to the US Postal Service.

Accommodation For Disabled If you have a disability that may require an accommodation in any of these examination procedures, please notify the Personnel Commission in writing at the time you submit your application.

Establishment Of Eligibility List This examination process shall be open to all qualified applicants and shall result in one integrated eligibility list. All eligibility lists shall be established in accordance with Personnel Commission rules and shall be established for a period one (1) year, unless otherwise noted, or until there are fewer than three (3) ranks of eligible candidates who are available. Candidates are placed on the eligibility list in rank order according to their final examination score. Final examination scores will not change, but ranking may change as other candidates are added or removed from the list.

Advanced Step Placement Generally, new employees start at the first step on the appointed salary schedule. When filling a permanent vacancy, a new employee may request a higher salary placement based on having training and experience that greatly exceeds the minimum qualifications. An employee may submit a formal request for advanced step consideration on or after the first day of employment. Education transcripts, training certificates, and additional references may be requested for verification purposes.

How You Will Hear From Us All correspondence and notifications regarding this recruitment will be sent to the email address you provide. It is your responsibility to review, follow instructions, and respond to information in a timely manner; as if it was a function of your job. The provisions of this announcement do not constitute an expressed or implied contract, and any provisions contained in this announcement may be modified or revoked without notice. IMPORTANT INFORMATION FOR

JOB APPLICANTS

ACCOMODATION FOR DISABLED: If you have a disability that may require an accommodation in any of these selection procedures, please notify the Personnel Commission in writing and attach your request to the completed application packet.

PREFERENCE POINTS: Seniority credit, based on length of service, is added to the final passing score of permanent employees. Veteran's credits are added for entry level examinations as follows: 5 points for non-disabled veterans; 10 points for disabled veterans. "Veteran" is defined as serving at least 30 days active duty during war or qualifying armed conflict. A DD-214 must be presented on or before date of the examination.

ELIGIBILITY LIST: Candidates who pass the examination will be placed in rank order on the eligibility list. Final selection will be made from the top three available ranks only. When a promotional and open eligibility list is established, the promotional list will be used first. Eligibility lists are usually established for one calendar year.

CONDITIONS OF EMPLOYMENT: All potential employees must provide evidence of their identity and authorization to work in the United States before they will be hired. State law requires employees to provide proof that they have had a recent negative tuberculosis test result. All new employees are fingerprinted and conviction records, if any, are checked.

SALARIES, MERIT INCREASES & ADVANCED STEP PLACEMENT: Salaries generally begin on the first step of the appropriate salary range. Permanent employees receive an increase after six months of continuous satisfactory service and equal raises based on merit at subsequent one year intervals for a total of five increases. Relevant experience and/or education in excess of entry requirements may permit employment at other than the first step. If employed at a higher step, salary increases are granted annually until reaching the end of the salary range.

BENEFITS: Permanent employees will receive paid holidays, sick leave, vacation and longevity benefits per bargaining unit contract or Personnel Commission Merit Rules. The District offers a comprehensive package of insurance benefits to full-time employees and their families, which includes major medical and dental. (Permanent employees who work less than full-time, but a minimum of four (4) hours will contribute an amount proportionate to the number of assigned hours for major medical and dental.) Employees belong to the Public Employees' Retirement System to which the District makes contributions approximately equal to those deducted from the employee's pay.

Assuring Equal Opportunities through the Merit System since 1938.

SANTA MONICA-MALIBU UNIFIED SCHOOL DISTRICT

PERSONNEL COMMISSION

1717 4th Street

Santa Monica, CA 90401

The Santa Monica-Malibu Unified School District does not discriminate based on actual or perceived sex, age, ancestry, color, ethnic group identification, gender, mental and/or physical disability, national origin, race, religion, sexual orientation, and a person's association with a person or group with one or more of these actual or perceived characteristics.

(Revised April 2008)

01

PLEASE READ THE FOLLOWING STATEMENT: The information you provide on this application will be used to determine if you meet the minimum qualifications. Please be accurate, truthful, and thorough in your responses as your application is part of the selection process. Referring to your application/resume, listing "see resume", or incomplete responses will NOT qualify as a response to any question and may result in DISQUALIFICATION . Your experience, education, training, and certification must be listed on your application in order to be considered. Any sign of deliberate misinformation or intentional exaggeration will result in disqualification from this examination process and possible bar from future employment opportunities with Santa Monica-Malibu Unified School District.

• I confirm that I have read, understand, and accept the above terms

02

I understand that the current need of this recruitment is for limited-term positions which are called on an as-needed basis and are not eligible for benefits. Limited-term employees must meet the minimum qualifications of the classification and continued employment as a limited-term employee may require the passing of all job-related exam parts associated with this recruitment. Future employment in a regular, permanent assignment requires being placed within the top 3 ranks of an eligibility list.

• I confirm that I have read, understand, and accept the above terms.

03

Please select the option that best describes your current situation below:

• I am currently available to accept a limited-term assignment on an as-needed basis
• I am ONLY interested in future, permanent assignments as they become available

04

Select the option below that best corresponds with your employment status:

• I am a current employee of SMMUSD
• I am a former employee of SMMUSD
• Neither of the above

05

If you are a current or former employee of SMMUSD, please list the year you were hired and your classification title(s).

If you are not a current or former SMMUSD employee, type N/A.

06

Select the option below that best describes your highest level of education completed

• High school diploma or recognized equivalent
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctorate degree
• None of the above

07

What best describes the amount of experience you have in coordinating theater operations and/or live event productions?

• Some experience but less than one year
• One year but less than two
• Two years but less than three
• Three years but less than four
• Four years or more

08

Please describe your experience coordinating theater operations and/or live event productions . In your response, include the organization(s) where you obtained this experience, and provide a brief description of your responsibilities. If you do not have experience in this area, please enter N/A.

09

LICENSE: Do you currently possess a valid Class C California Drivers License?

• Yes
• No
• Required Question