Audio Transcription QA Analyst (5mos contract)

About the role

This role involves reviewing completed audio transcripts for accuracy, completeness, and consistency. You will compare transcripts against original audio recordings to identify errors or omissions, and apply quality standards and annotation guidelines consistently.

Key responsibilities

• Review completed audio transcripts for accuracy, completeness, and consistency
• Compare transcripts against the original audio recordings to identify errors or omissions
• Identify issues related to spelling, punctuation, grammar, speaker identification, timing, and formatting
• Apply TELUS quality standards and annotation guidelines consistently
• Categorize and document identified errors for quality tracking and reporting
• Provide clear and constructive feedback on transcription quality
• Identify recurring error patterns and potential quality issues
• Escalate unclear cases or guideline-related concerns when necessary
• Support continuous improvement of transcription processes and quality standards
• Maintain confidentiality of audio recordings, transcripts, and project information

About you

• 3+ years of previous experience as quality assurance in data annotation, content review, or similar roles

• Strong English language and comprehension skills

• Excellent listening and attention-to-detail skills

• Strong analytical and problem-solving abilities

• Ability to identify subtle differences between audio and written transcripts

• Strong written communication skills

• Experience in audio transcription quality assurance or auditing

• Experience working with AI/data annotation projects

• Familiarity with transcription and annotation platforms

• Ability to analyze quality trends and recurring errors