Audio-Visual (AV) & Event Support (Contract Role)

JOB PURPOSE

The Tech Team aims for transformational teaching, learning, and operations empowered by technology. We innovate and ensure that our technology and systems are human-centric, designed to empower and educate users, and are robust, agile, scalable, sustainable, and secure.

The Audio-Visual (AV) & Event Support role plays a vital part in ensuring the seamless operation of classroom AV systems and providing comprehensive technical support for school-wide events. This role manages setup, troubleshooting, and maintenance of AV and event technology, enabling impactful learning experiences and high-quality community events.

RESPONSIBILITIES inclusive but not limited to:

• Assists in the daily operation and monitoring of AV equipment, including sound systems, mixers, amplifiers, and interactive panels across classrooms.
• Conducts routine equipment checks and basic cleaning to ensure AV reliability and performs minor repairs as scheduled.
• Perform preventative maintenance “health-checks” on all AV equipment, including projectors, TVs, speakers, cabling connections, and wall panels.
• Provides hands-on AV assistance for school functions, board meetings, and community events, ensuring all microphones and displays function correctly.
• Assists in the setup and operation of livestreaming and recording systems for hybrid meetings and school performances.
• Diagnoses and resolves common AV technical issues, providing immediate support during live events and escalating complex failures to senior staff.
• Liaises with event organizers and the Facilities team to gather AV requirements and ensure equipment is staged correctly for various functions.
• Guides faculty, staff, and students on the basic operation of classroom technology and meeting room equipment to encourage self-sufficiency.
• Collaborates with the broader Technology team to help integrate AV solutions into the school's existing IT infrastructure.
• Assists in researching new AV tools and technologies that could enhance the user experience at ISKL.

Technical Skills

• Demonstrated ability to operate and troubleshoot standard audio-visual hardware in a professional or educational environment.
• Practical familiarity with platforms such as Zoom, Microsoft Teams, and YouTube Live for hybrid event delivery.
• A basic understanding of how audio and video signals move through a system to help identify and fix connection points.
• Proficiency in Google Workspace or Microsoft Office for documenting equipment logs and tracking support tickets.
• The ability to remain calm and resourceful when resolving technical glitches under the time pressure of a live event.
• A basic understanding of how AV devices connect to a network (IoT) to support modern classroom environments.

Personal attributes

• Seeks first to understand the needs of all stakeholders (human-centric).
• Learns, unlearns, and relearns to adapt in a constantly evolving environment (agile).
• Shares knowledge, demonstrates curiosity, and collaborates effectively with others (interconnected).
• Strong interpersonal and communication skills, with a customer service mindset.
• Cultural sensitivity and respect in diverse environments.
• Initiative, reliability, and flexibility to support events outside standard working hours.

Qualifications and experience preferred

• Diploma or degree in Audio-Visual Technology, IT, or a related field is preferred.
• Relevant industry certifications, such as Certified Technology Specialist (CTS), Dante, or similar, are considered advantageous.
• Prior experience in providing AV event support within an educational or corporate environment is advantageous.
• Previous experience with the setup and execution of large-scale events and hybrid meeting environments is preferred.

Important notes:

Role holders are expected to be fully committed and supportive of ISKL’s ongoing commitment to fostering, cultivating, and preserving ISKL’s Values by holding themselves accountable and by modeling this commitment in the execution of duties and responsibilities in ISKL.

This role profile describes the core output expected in this role and does not encompass a comprehensive list of specific tasks, temporary activities, or projects initiated as a result of changing contexts. Agility and a growth mindset are expected of all our employees.