Audio Visual (AV) Engineer

About the role

We are looking for an Audio Visual Engineer to support and maintain reliable AV and collaboration systems across meeting rooms, executive spaces, and critical collaboration areas. This role will handle AV troubleshooting, system configuration, implementation, and ongoing support while working closely with IT, Network, Security, Facilities, vendors, and end users.

Key responsibilities

• Support Microsoft Teams Rooms, Zoom Rooms, Webex, and similar platforms
• Ensure reliable audio, video, screen sharing, and meeting experiences
• Integrate AV hardware with collaboration platforms, including Cisco-related solutions
• Configure and troubleshoot DSPs, amplifiers, microphones, speakers, cameras, displays, and AV-over-IP systems
• Configure room automation, touch panels, lighting/shade integration, and device controls
• Troubleshoot audio quality, camera framing, display, and control system issues
• Coordinate with network teams on VLANs, QoS, IP addressing, firewall rules, bandwidth, and connectivity
• Support AV-over-IP, cloud conferencing endpoints, and remote device management
• Maintain AV standards, room design templates, equipment lists, and support documentation
• Coordinate with IT, Security, Facilities, construction teams, vendors, and integrators

About you

• Level 3.5 technical support experience in a global enterprise environment, with strong experience supporting Cisco technologies
• Strong English communication and collaboration skills
• Experience supporting AV and video conferencing systems
• Strong troubleshooting and problem-solving skills
• Knowledge of audio, video, control systems, and AV infrastructure
• Ability to collaborate effectively with technical teams, vendors, and end users