Audio Visual Manager

Manage all Audio / Video Equipment for Conference Rooms, Training Rooms, and Digital signage throughout GM Financial

Create and maintain Conference Room and Training Room experiences with room automation technologies such as Creston and others

Deploy and Maintain Digital Signage Infrastructure throughout GM Financial

Provide internal and external customers with excellent customer service while striving to provide world-class service

Effectively communicates current status of all projects, problems, and issues to the department ITS Facilities AVP

Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks

Manage projects and provide vision and technical direction to oversee and ensure prompt completion of projects

Provide design support and consultation for departmental and enterprise projects

Attend departmental, project and general meetings and effectively represent current status as appropriate

Manage operational support of corporate, branch, and service center operations

Ensure that all systems are running at optimal capacity

Study and analyze the performance and capacities of the systems and prepare plans for future expansion and upgrades

Procure hardware and software consistent with the company's requirements and following all appropriate processes

Participate in company provided training and perform independent training as appropriate

Conduct audit compliance assessments and initiate corrective action

Resolve incident management tickets as they arise and ensure timely resolution

Evaluate, perform, and delegate system administrative functions as appropriate

Evaluate and install system patches and system updates as directed

Perform critical system changes after business hours

Adhere to all company authored policy, procedure and standards documents

Author policy, procedure and standards documents based on industry best practices and personal research and experience

Collaborate with the department ITS Facilities AVP to develop and maintain professional network and business relationships with vendors, peer organizations, and other business contacts

Provide technical and operational support in all technology areas

Assist with new technology research in order to stay abreast of the latest developments in technology, trends, and knowledge, and legislation

Assist with making changes to system platform designs as needed

Development of goals, objectives, and unit work plans in coordination with the IT strategic planning process

Determining the direction and enhancement of the AV systems to meet the needs of the organization

Identify and evaluate third party vendors, technology, or processes for integration with GM Financials technology and equipment

Direct selected product research and support other technology and evaluation projects

Participate in an on-call support rotation for providing after-hours support

Detail oriented

Local and wide area networking concepts, principles and protocols

Infrastructure design and management

Advanced knowledge in Infrastructure design and management

Working knowledge of management processes such as personnel administration, planning and budgeting

Strong working knowledge of Intel platforms, iSeries and pSeries servers

Advanced understanding of IT Service Management (ITSM) best practices and processes

Experience with UML Design Tools

TCP/IP, OSI model and imp subnetting

High level understanding of technology infrastructure, security concepts and platforms

Demonstrated success in project management

Advanced knowledge of IBM pSeries hardware, operating systems and TSM backup infrastructure

Advanced knowledge of the OSI model and security that is associated with each layer

Understanding of routing and switching protocols as they relate to load balancing

Understanding of application layer protocols including HTTP, SSH, SSL, and DNS

Knowledge and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities

Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledgeAbility to think strategically and make collaborative decisions

Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact

Communicates quickly, clearly, concisely, appropriately, and intelligently

Foster open communication, speaks with impact, listens to others, and writes effectively

Experience with alternate management methods using SSH, serial connections, and the command-line interface TMSH

Ability to effectively negotiate with vendors on upgrades and acquisitions

Effective planning, time management, negotiation, and delegation skills

Strong level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledge

Ability to approach problems with an open-mind and create new and innovative ideas and methods

Strong technical writing

Experience in documentation tools such as Visio and Microsoft Office products

Information security standards/frameworks (i.e., NIST Cybersecurity Framework, ISO 27001) skills

Advanced experience with Network and VLAN segmentation

Strong analytical skills

Ability to approach problems with an open-mind, use existing information and resources

Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods

Think positively when faced with obstacles, build on others ideas, think logically and intuitively

Normal office environment subject to stressful situations

Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime may be required

Limited travel may be required to support business needs

Work Experience
5-7 years of Audio and Video management Pref

Education
High School Diploma

Associate Degree

Bachelor’s Degree in related field or equivalent work or military experience Required

Master’s Degree