Audio-Visual Service Technician

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible.

What You Will Be Doing:

• You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring to Assure Success:

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites
• CTS Certification is preferred but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)