Audio Visual Support Specialist

***PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35***

Audio Visual Support Specialist

A fantastic opportunity has arisen for a Audio Visual Support Specialist to join our London based global law firm on initial 6 month contract.

Summary:

Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm’s employees and clients.

They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm.

The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies.

Key Responsibilities:

• Deliver an excellent experience to users of the firm's AV and video conferencing

technologies. This includes meeting room technologies including hardware (screens, audio,

Polycom components) and software (Teams, Zoom, Web-ex, and others)

• Provide assistance or training to users and enhance the knowledge of our global Video

Conferencing Advocates to ensure the smooth operation of AV technologies, including both

room-based and PC-based meetings

• Deliver preventative maintenance and develop and complete regular checklists to ensure the

operation of the meeting and conference platforms

Experience required:

• A minimum of 3 years of IT experience in a professional services environment performing

1st and 2nd line support, specifically with meeting and conferencing technologies

(Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc)

• Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-

related issues

• Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel

• Knowledge of Remote Access systems and focusing on supporting remotely

• Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable.

Audio Visual Support Specialist

***PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35***