Audio Visual Technician - Hilton Norfolk The Main

Overview

The Audio Visual Technician sets up all audio visual production needs for property events in accord with the BEO details, property standards and client requests.  The Audio Visual Technician maintains a clean and organized work space, accurate and efficient set up of a/v needs and safe set up to ensure quality services delivered to guests. The successful Audio Visual Technician will effectively set-up the assigned event, produce products consistent with quality standards, communicate additional requests or changes to the Banquet Captain and have exemplary attendance.

Responsibilities

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job.  Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
• Be on time.  Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
• Be on stage.  Associates are friendly, approachable, and always willing to assist.  Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
• Use your tools. Use the approved tools and checklists to complete assigned tasks.
• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality.  Associate meets goals and measures as defined by Department Leadership.
• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
• Other duties as assigned.

Associate Responsibilities specific for this role and Department:

• Basic set up and operation of large and small scale audiovisual systems for live events to ensure ultimate client satisfaction.
• Respond to audio visual calls and assist Guests with technical difficulties.
• Set up accurate set up and efficient operation of equipment.
• Provide excellent guest service by striving to exceed expectations and needs of internal and external guests. Maintain a positive relationship with all clients through effective communication.
• Understands technical aspects of the job and demonstrates an ability to troubleshoot and problem solve both hardware and software issues.
• Ensure Asset is maintained to standard by reporting any mechanical or cleanliness deficiencies to applicable department through established procedures.
• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Assist Manager with proper security, storage, transportation, and maintenance of equipment. Participate in physical inventory count processes as requested.
• Communicate any additional or changes to AV services requested by a client to AV Manager and/or Banquet Captain to ensure accurate billing

Qualifications

TypeQualificationSkillMust be able to accommodate a rotating work schedule to include nights and weekends.SkillPortrays a polished and professional image to meet company dress code requirements.SkillExcellent customer service skills proven through demonstrated ability to interact well with and assist others.SkillTechnical aptitude and basic understanding of how to use the audiovisual equipment and computer hardware and software.ExperienceLess than one year of field-based audio visual experience and previous customer service experience.