Audio Visual Technician Senior

Job DescriptionJob Summary

Responsible for performing advanced installation, configuration, and support of audiovisual (AV) systems in healthcare, enterprise, and academic environments. Provides expert-level troubleshooting and preventative maintenance to ensure reliable performance and a high-quality user experience. Serves as an escalation point for complex AV issues, contributes to project activities, and mentors junior staff. Collaborates with IT, facilities, and vendors to support integrated AV solutions and recommends improvements to enhance operations and service delivery.

Essential Functions

• Performs advanced installation, setup, and integration of AV systems including video walls, digital signage, telehealth platforms, and enterprise conferencing tools.

• Provides Tier 2/Tier 3 support for escalated AV incidents, resolving complex technical issues.

• Develops and carries out preventative maintenance schedules and quality assurance testing for AV environments.

• Monitors system performance, analyzes trends, and recommends corrective actions or improvements.

• Assists with AV project planning and implementation by providing technical input on requirements and technology options.

• Creates and maintains process documentation, operating procedures, and knowledgebase content.

• Mentors and provides technical guidance to junior AV staff; offers training and support to end users.

• Evaluates and pilots new AV technologies under the direction of project or IT leadership.

• Ensures AV systems comply with organizational standards, policies, and security requirements.

• Performs other duties as assigned.

Education Requirement: High School Diploma or equivalent. Bachelor’s degree preferred.

Experience Requirement: 3-5 years of experience.

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)

D. Standing or walking with objects up to 25lbs: 1. Never

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never

G. Repetitive motion: 3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 1. Never

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with intermittent repetitive motion (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds.

Pay: $18.00 - $29.75 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Health insurance
• Health savings account
• Vision insurance

Work Location: In person