Audiology Operations Coordinator

JOB DESCRIPTION Job Title: Audiology Operations Coordinator

Reports To: House Children’s Hearing Center Director

Location: 1127 Wilshire Blvd, Suite 1620 Los Angeles, CA 90017

Job Status: Full Time Compensation: 22.00 HOURLY

ROLE SUMMARY :

The Clinical Support Personnel is instrumental in optimizing clinic flow at the Children's Center, offering exceptional clinical staff support from scheduling, patient care and appointment coordination. This position requires a meticulous, reliable, and well-organized individual to handle day-to-day clinical support duties.

ESSENTIAL RESPONSIBILITIES CLINICAL SUPPORT:

• Assist audiologists during pediatric hearing evaluations and other audiology testing.
• Assist audiologists during newborn hearing screenings. cleaning and sanitation of audiological testing equipment.
• upkeep of hearing aid supplies for the clinic. Maintain and order inventory of supplies.
• Document, send, and receive hearing aid and cochlear implant orders and repairs as needed.
• Provide support for additional administrative or clinical tasks as needed. Backup for front desk.
• Enter device information after completion of fitting as needed.
• Provide exceptional customer service in person, over the phone, and through email.
• Maintain knowledge of clinical services, policies, procedures, hours of operations, and special circumstances.
• Request CCS authorizations for services and equipment.
• Check for CCS authorizations regularly.
• Check in and ensure patient equipment is correct.
• Posting and reconciling payments for commercial insurance and MediCal CCS.
• Facilitate process of sending collections notices to overdue accounts.
• Manage cash collection schedule. Occasional translation (Spanish).

ADMINISTRATIVE SUPPORT:

• Occasional coverage for front office Patient Care Coordinator duties.
• Maintain a high level of professionalism while interacting with patients, staff and community.
• Monitor quality and timeliness of patient flow and troubleshoot/problem solve to optimize flow.
• Communicate clearly and frequently with coworkers to enhance cohesion of the entire team.
• Schedule and confirm appointments.
• Collect patient intake forms and maintain records in database.
• Ensure complete, accurate, and timely entry of patient information into EMR system. Collect payments including co-pays/co-insurances.
• Work in collaboration with clinic and foundation staff.
• Provide support for additional administrative, insurance, or clinical tasks as needed.

QUALIFICATIONS

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent. College degree a plus.
• Experience working in a clinical setting with children and families.
• Customer service experience.
• Experience working with EMR or other database systems. Experience with Sycle is a plus.
• Audiology Aide Certificate.
• Experience with Medi-Cal or CCS is a plus.
• Bilingual and/or experience working with hard of hearing populations is a plus.

KNOWLEDGE, SKILLS & ABILITIES:

• Interest in working with children and families.
• Basic understanding of health insurance plans and medical terminology.
• Ability to multi-task using the computer and telephone while engaging with patients.
• Self-starter, flexible and demonstrate an ability to solve problems.
• Highly organized Ability to adapt and thrive in a fast-paced environment.
• Ability to solve problems and remove barriers collectively and individually.
• Willingness to go above and beyond to contribute to the success of a dynamic team.
• Excellent interpersonal, written, and oral communication.
• Good sense of humor a must.
• Proficiency in Microsoft Suite and basic computer skills.
• A strong commitment to HIF’s values.

Pay: $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person