Audiology Systems Specialist

What we can do for you:

At Specsavers, we know that to reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture.

*In 2025, we were proudly recognised as one of Australia’s Best Places to Work for the third consecutive year and ranked 12th on Fortune’s list of the World’s 25 Best Workplaces.*Here’s a taste of just some of our perks:

• Quarterly bonus scheme
• Two free pairs of glasses each year
• On-site free parking
• Birthday, Volunteer, Professional Development and Paid Parental Leave
• Health & Wellbeing programs
• Fully funded social club – provides a wide range of activities throughout the year

So, if you like the sound of working for a company that’s dedicated to improving the lives of both their people and customers - we think you’d look good at Specsavers.

The Role & TeamWe’re looking for a Systems Specialist to join our Audiology department on an18-month fixed-term contract, reporting to our Audiology Operations Support Manager. This is a unique opportunity to play a key role in supporting our Audiology Partners and store teams across Australia and New Zealand.

In this role, you’ll be the subject matter expert for our practice management software, providing technical support, training, and resources that enable our Partners and store teams to deliver outstanding care to customers. You’ll respond to queries, troubleshoot issues, provide clear guidance, and develop practical resources that support teams in their day-to-day work.

You’ll also play a key role in supporting the future of our audiology systems, completing user acceptance testing, identifying opportunities for improvement, and developing training materials that evolve alongside our software, processes and ways of working.

We embrace a hybrid work approach to ensure a great work-life balance. When you're not working remotely, you’ll be based at our Support Office in Port Melbourne. 

The Skills We’re Looking For:

• Proven ability to provide exceptional customer service with patience and empathy
• Excellent verbal and written communication skills
• Comfortable and confident presenting information to individuals or groups
• Strong problem-solving and decision-making abilities
• Highly organised, able to prioritise tasks effectively, and adaptable to shifting deadlines
• Basic understanding of financial concepts  is desirable
• Experience in the audiology industry and familiarity with patient management or customer relationship management systems is desirable

About Us
At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for and smart. We like to think it’s a fun and positive place to work – why not have a look for yourself https://join.specsavers.com/au/department/support-office/ Applicants for the role are required to have current working rights as per, relevant government legislation.