Audiovisual Engineer

Required skills and experience

• 5+ Years of experience in Audiovisual Operations.
• Strong Microsoft Teams Rooms (MTR) and AV Support Knowledge Demonstrated understanding of Microsoft Teams Rooms environments, including room compute devices, cameras, microphones, displays, speakers, touch panels, and other common AV technologies.
• AV Troubleshooting and Fault Isolation Skills Ability to understand AV signal flow and perform structured fault-finding to quickly determine whether issues relate to audio, video, control systems, compute devices, or network connectivity.
• Monitoring and Remote Operations Experience: Experience working with monitoring and NOC platforms, including remote management and support tools. Knowledge of Utelogy is advantageous but not essential.
• IT Service Management and Incident Handling, Experience using ITSM platforms such as ServiceNow, with a solid understanding of incident categorization, prioritization, SLA management, escalation processes, and execution of technical runbooks.
• Networking and Infrastructure Fundamentals, Basic understanding of IP networking concepts, including IP addressing, DNS, DHCP, connectivity testing, ping diagnostics, and interpretation of network status and device health indicators.
• Device Management and Technical Analysis, Ability to collect, analyze, and interpret logs, alerts, telemetry, and device health information, together with a working knowledge of Windows-based meeting room and collaboration devices.
• Relevant Support and Operations Background, Suitable experience may include AV Support Analyst, AV Service Desk, UC/Collaboration Support, Microsoft Teams Support, NOC Analyst, Technical Service Desk with meeting-room support responsibilities, or a Junior AV Engineer transitioning into remote operations.

Preferred skills and experience

• Experience with one or more of: Utelogy/Microsoft Teams Rooms Pro Management/Logitech Sync/Logitech Rally/Rally Bar/Tap products/Lenovo Teams Room solutions/Q-SYS/Crestron/Shure conferencing products/AV-over-IP/Dante/HDMI/HDBaseT/Enterprise monitoring or NOC environments.
• The Operator does not need deep engineering knowledge of Crestron programming, Q-SYS DSP design, Dante network design, complex AV-over-IP architecture or every manufacturer in the estate.