Audiovisual Field Engineer

Summary:

Crown Point Systems is seeking an experienced Audiovisual Field Engineer to join our team. In this role, you will be primarily responsible for commissioning and testing advanced audiovisual systems for our customers across the Department of Defense and other Federal agencies. You will work with the installation, programming, and project management teams to ensure systems are implemented to the highest standard of accuracy and quality and will also collaborate with our design engineering team to provide review and input to shape designs.

This is a remote position based in the continental U.S. and will be a mix of home office work, training, and field work at client sites across the U.S with the possibility of some international travel. The ideal location is in the San Antonio, TX area but qualified candidates near major airports will also be considered.

Key Responsibilities:

• Perform initial power-up, addressing, and signal flow testing for newly built audiovisual systems at client sites and in our pre-integration facility.
• Perform complete technical configuration of audiovisual equipment according to the system drawings and statement of work. This includes matrix switches, encoders and decoders, microphones and audio signal processors, video wall processors, control processors and touch panels, network switches, and all other audiovisual equipment and protocols.
• Coordinate with the control system programmer to ensure all protocols, objects, naming, levels, etc. are aligned and operating as intended. This includes performing troubleshooting and modification of code in collaboration with the system programmer.
• Work directly with customer technical resources to ensure customer-furnished equipment and services such as PCs and networks are configured as needed for correct system operation.
• Develop system reference and operation guides and provide system training for customers.
• Maintain accurate red-line drawings indicating all field changes to wiring and equipment.
• Maintain system punch lists and provide regular reports to the project manager during project execution.
• Troubleshoot technical issues, provide remote and on-site support to existing customers, and document resolutions for service.
• At times, oversee and/or assist with final stages of system installation for new integration projects, ensuring everything is built according to documentation and to a high standard of quality.
• Perform or assist with final alignment and color balancing of large video wall arrays.
• Participate in peer review of system designs and documentation and provide feedback to the design team based on field experience.
• At times, assist with the design of new systems by evaluating requirements and generating equipment lists, drawings, and other documentation.
• Engage in ongoing industry training and stay up to date with new equipment, software, and standards in audiovisual technology.

Requirements:

• 4+ years of experience in audiovisual technology with at least 1.5 years of success in a field engineering, programming, or design role. Previous experience with installation is preferred.
• Strong technical aptitude and knowledge of audiovisual and network equipment and systems, including physical connectivity, protocols, configuration, programming, operation, and maintenance.
• Experience configuring and tuning audio systems for conferencing using industry standard DSPs from Q-Sys, Biamp, ClearOne, etc.
• Experience with loading, testing, tracing, and modifying control system code for common platforms like Crestron, Extron, and AMX. Advanced programming experience is a strong advantage.
• Experience with IP networks including working experience configuring common networking hardware: VLANs, subnets, routing, multicast, QoS, PoE, etc.
• Excellent troubleshooting and problem-solving skills, including the ability to interpret and modify system schematics and architectural diagrams with attention to detail.
• Strong communication and interpersonal skills, with the ability to work directly with important clients and partners with professionalism and decorum.
• Ability to travel 50% or more on average and up to 90% as needed depending on location, sometimes with short notice.
• Ability to work flexible hours as needed.
• Possession of a DoD Secret or Top Secret security clearance (preferred) or a clean background to obtain one with our sponsorship.
• U.S. citizenship and possession of a valid driver’s license are required.

Crown Point Systems offers to eligible employees:

• 100% Employer paid medical, dental, life/AD&D, and long-term disability
• Additional benefits offered FSA, voluntary vision, and voluntary life
• 401(k) Match
• 12 Paid Holidays
• Paid Time Off
• Bonus & employee rewards program
• Training and Team building events
• Tuition reimbursement