EXL Service

Job Description: EXL Health is looking for dedicated Audit Coordinator - Inbound/Outbound Calls Representative to join our dynamic Post-Audit Team. This fully remote opportunity lets you make an impact from anywhere in the U.S.!
*Base Pay Range: $15 - $21/hr
For more information on benefits and what we offer please visit us at <a href="https://www.exlservice.com/us-careers-and-benefits" rel="nofollow noopener" target="_blank">https://www.exlservice.com/us-careers-and-benefits</a>
Why You’ll Love This Role:
<ul>
<li>Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team.</li>
<li>Provider Advocate: Be the trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience.</li>
<li>Growth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.</li>
</ul>
Responsibilities: As an Audit Coordinator - Inbound/Outbound Calls Representative , you’ll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:
<ul>
<li>Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism</li>
<li>Monitor and respond to internal and external emails within established service levels</li>
<li>Mailbox management; assign emails, monitor aging emails, create reports for management</li>
<li>Log and return voicemails within established service levels</li>
<li>Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters</li>
<li>Escalate unresolved issues to management and follow up as needed</li>
<li>Communicate and report any workflow or system issues to leadership</li>
<li>Consistently meet quality and productivity standards</li>
<li>Uphold HIPAA and confidentiality regulations in all interactions</li>
<li>Other duties as assigned to support the post audit process and/or company-wide programs</li>
</ul>
Qualifications: Education:
High School Diploma - Associate degree or relevant certification is a plus 
Experience:
<ul>
<li>Prior customer service or high-volume call center experience required
1-year minimum experience working as a Claims Analyst or Claims Auditor in a managed care setting (hospital, health plan or physician office)</li>
</ul>
Skills:
<ul>
<li>Strong verbal and written communication skills</li>
<li>Exceptional organizational and multitasking abilities</li>
<li>Proficiency in Microsoft Office (Excel and Outlook)</li>
<li>Able to make recommendations to improve and streamline processes to make more efficient</li>
<li>High level of integrity and confidentiality
Comfortable working in a high-volume, fast-paced environment with various software programs</li>
</ul>
Why Join EXL Health?
At EXL Health, your role is more than just a job—it’s an opportunity to grow, learn, and make an impact.
<ul>
<li>Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations</li>
<li>Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative</li>
<li>Career Development: EXL Health offers unlimited growth opportunities within the company and beyond
Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare</li>
</ul>
What’s in It for You?
<ul>
<li>A chance to work for a Best Places to Work organization recognized for its commitment to employees</li>
<li>Exposure to world-class healthcare consultants and hands-on experience in a dynamic industry
The flexibility of remote work paired with the excitement of a fast-paced, rewarding career</li>
</ul>
Ready to Be the Connection Providers Count On?
Take the next step in your career by joining EXL Health as an Audit Coordinator - Inbound/ Outbound Calls Representative. Apply today and help shape the future of post audit!
<ul>
<li>The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position</li>
</ul>

Audit Coordinator - Inbound/Outbound Calls Representative (Post Audit)

Audit Coordinator - Inbound/Outbound Calls Representative (Post Audit)

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