Audit Manager

KEY RESPONSIBILITIES

• Plan and conduct regular quality audits and field inspections across stores and operating locations.
• Monitor compliance with company standards, operational procedures, product quality, food safety, cleanliness, and customer service.
• Identify gaps, document audit findings, and recommend corrective and preventive actions.
• Follow up with concerned teams to ensure timely resolution of audit findings.
• Handle and respond to customer complaints and service-related concerns professionally and promptly.
• Manage company relievers, including scheduling, deployment, attendance, and performance monitoring.
• Coordinate with Operations and other departments to address recurring issues and improve service quality.
• Prepare audit reports and provide recommendations to improve operational performance and customer satisfaction.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Food Technology, Hospitality Management, or a related field.
• Proven experience in quality auditing or quality management within the Food & Beverage or Retail industry.
• Knowledgeable in quality standards, operational compliance, food safety, and customer service.
• Experience in handling customer complaints and resolving service-related concerns.
• Capable of managing and coordinating company relievers and ensuring operational support.
• Willing to conduct frequent fieldwork and visit multiple store locations.
• Strong analytical, organizational, communication, and problem-solving skills.
• Hardworking, reliable, proactive, and detail-oriented, with a strong sense of accountability.
• Able to work independently while collaborating effectively with different teams.

Work Location: In person