Audit Operation Supervisor

About the role

Lead a team of Logistics Data Analysts/Auditors managing client accounts across Asia, Europe, and the Americas, ensuring the effective execution of company comprehensive audit process to identify and resolve audit exceptions.

Key responsibilities

• Prioritize tasks for the team, communicate progress and achievements, and ensure timely completion of train schedule deliverables
• Conduct weekly planning sessions, utilizing KPI reports and scorecards to maintain consistent audit operations
• Consistently achieve customer metric targets and service level agreements
• Collaborate with carriers and customers to understand their needs and objectives, ensuring high-quality service delivery
• Act as the primary escalation point for carriers and customers, providing prompt responses to their requests or feedback
• Implement and maintain standard operating procedures to ensure compliance and uniformity across operations
• Identify non-standard processes and collaborate with cross-functional teams to ensure compliance and enhance efficiency
• Develop and regularly update process documentation, Standard Operating Procedures (SOPs), and work instructions in company SharePoint or other standard document repositories
• Monitor and manage individual and team performance, conducting regular performance reviews and providing mentorship, coaching, and guidance to team members
• Inspire and motivate team members, fostering a positive team dynamic and a culture of continuous improvement

About you

• Bachelor's degree in a related field or equivalent experience
• Excellent verbal and written communication skills, with the ability to effectively engage with clients, carriers, and internal stakeholders
• Familiarity with relevant software and systems
• Experience in logistics, financial analysis, with exposure to ERP/MRP systems and customer management is a plus
• Strong analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency
• Proven leadership skills with the ability to manage and mentor a team effectively
• Excellent interpersonal skills, being a proactive, dependable, and results-oriented team player
• High level of professionalism and the ability to work with all levels of the organization
• Ability to work in a shifting schedule to provide 24/5 coverage