Audit Senior Manager

Key Responsibilities

• Lead and manage global Audit Supervisors/Managers handling client accounts across Asia, Europe, and the Americas.
• Oversee audit operations, monitor KPIs and SLAs, and ensure timely completion of deliverables.
• Drive process improvements, standardization, automation, and operational efficiency.
• Analyze performance data to identify gaps and implement improvement initiatives.
• Act as an escalation point for client, carrier, and audit-related concerns.
• Mentor teams, conduct performance reviews, and facilitate training programs.
• Manage CAPA, maintain SOPs/work instructions, and support audit reviews.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree or equivalent experience.
• At least 3 years of managerial experience in a technology, logistics, or BPO environment.
• Experience in process improvement, operational excellence, and team leadership.
• Lean Six Sigma Green/Black Belt or similar certification is an advantage.
• Strong analytical, problem-solving, communication, project management, and customer service skills.
• Proficient in process improvement tools and able to work effectively in a fast-paced environment.

Application Question(s):

• Bachelor’s degree:
• • How many years of experience do you have in technology, logistics, or BPO, including managerial experience?
• • Years of experience do you have in process improvement and operational excellence?
• Do you have a Lean Six Sigma Green Belt, Black Belt, or related certification?
• • Do you have experience in managing and mentoring teams?
• Do you have experience in data analysis and problem-solving?
• Do you have experience in project management and implementing process improvement initiatives?
• • What process improvement tools, methodologies, software, or systems have you used?
• • Do you have experience working with clients, carriers, and internal stakeholders?
• • Do you have experience handling customer/client needs and concerns?
• Are you comfortable working in a fast-paced environment and managing multiple priorities?
• Are you willing to work onsite in IT Park, Cebu City and work on a graveyard shift?
• • What is your reason for leaving your current/previous company?
• Current Salary:
• Expected Salary:

Work Location: In person