Audit Sr./Manager (Logistics, Freight/Cargo)

About the role

The Audit Sr./Manager will lead the global audit teams in driving performance, operational efficiency and effectiveness through performance management and process improvement. The role will involve identifying and addressing performance gaps, standardizing and optimizing processes, and spearheading initiatives to leverage available systemic solutions. They will also be responsible for measuring and analyzing operational performance, leveraging data to make sound strategies, and ensure effective client and carrier engagement.

Key responsibilities

• Lead a team of Audit Supervisors and/or Managers managing client accounts across Asia, Europe, and the Americas, ensuring the effective execution of company comprehensive audit process to identify and resolve audit exceptions.
• Prioritize tasks for the team clusters, communicate progress and achievements, and ensure timely completion of train schedule deliverables.
• Conduct weekly planning sessions, measure and analyze operational weekly/monthly/quarterly performance against established KPI targets using empirical data derived.
• Consistently achieve customer metric targets and service level agreements.
• Act as the secondary escalation point for carriers and customers, providing prompt responses to their requests or feedback.
• Drive the implementation of process improvement to enhance process efficiency and effectiveness within the global audit teams.
• Proactively identify areas to streamline or automate, to ensure audit operations is scalable.
• Spearhead initiatives to convert manual reports, processsteps and/or tasks into simplified or automated solutions, enhancing efficiency and accuracy of carrier management delivery.
• Mentor the global audit teams, fostering a culture of continuous improvement and operational excellence.
• Conduct performance reviews for direct reports, if any, providing mentorship, coaching, and direction to a team of employees.

About you

• Bachelor's degree in a related field or equivalent experience
• 3+ years' experience working for a technology, logistics or BPO company in a managerial capacity with a focus on process improvement and operational excellence.
• Lean Six Sigma Green Belt or Black Belt or process improvement related certification is preferred.
• Proven experience in managing and mentoring teams, with strong leadership and people management skills.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop actionable insights.
• Excellent verbal and written communication skills, with the ability to effectively engage with clients, carriers, and internal stakeholders.
• Experience in leading and managing projects, with a track record of successfully implementing process improvement initiatives.
• Proficiency in using process improvement tools and methodologies, as well as familiarity with relevant software and systems.
• Strong customer service orientation, with the ability to understand and address client needs and expectations.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.