Audit Supervisor – Logistics & Supply Chain

Audit Supervisor

Work Location: Cebu
Work Setup: Onsite
Work Schedule: Shifting Schedule – Afternoon or Graveyard Shift
Operations: 24/5

Job Summary

We are looking for an experienced Audit Supervisor to lead a team of Logistics Data Analysts/Auditors supporting global client accounts across Asia, Europe, and the Americas.

The role will oversee audit operations, ensure timely resolution of audit exceptions, achieve customer KPIs and SLAs, and maintain high-quality service delivery. The Audit Supervisor will also be responsible for team performance, customer and carrier engagement, process improvement, and employee development.

Key Responsibilities

Team & Operations Management

• Lead and manage a team of Logistics Data Analysts/Auditors supporting global client accounts.
• Ensure effective execution of audit processes and timely resolution of audit exceptions.
• Prioritize workloads, monitor progress, and ensure deliverables are completed on schedule.
• Conduct weekly planning sessions and review KPI reports and scorecards.
• Ensure consistent achievement of customer metrics and service level agreements (SLAs).

Customer & Carrier Management

• Partner with carriers and customers to understand their requirements and provide excellent service.
• Serve as the primary escalation point for customer and carrier concerns.
• Maintain professionalism and effective communication when handling diverse stakeholders.

Process Improvement

• Maintain and enhance standard operating procedures (SOPs) and process documentation.
• Identify opportunities for process improvement and drive operational efficiencies.
• Monitor recurring issues and implement solutions to improve audit accuracy and service delivery.

People Development

• Conduct performance reviews, coaching, mentoring, and employee development activities.
• Monitor team performance and provide timely feedback and support.
• Promote a positive, high-performing team culture focused on continuous improvement.

Qualifications

• Bachelor's Degree in Industrial Engineering, Accountancy, Customs Administration, or any related field.
• At least 3–5 years of leadership or supervisory experience.
• Experience in accounting, logistics, freight audit, financial analysis, customer management, or related fields.
• Experience in the logistics, transportation, or supply chain industry is preferred.
• Strong verbal and written communication skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Exposure to ERP/MRP systems is an advantage.
• High level of professionalism and ability to work effectively with diverse stakeholders.
• Willing to work onsite in Cebu.
• Willing to work on a shifting schedule, including afternoon and graveyard shifts, to support 24/5 operations.

Benefits

• HMO coverage up to PHP 180,000 with eligible dependents
• Life and Accident Insurance upon regularization
• Meal and Transportation Allowance

If you have strong leadership experience and a background in audit, logistics, accounting, or supply chain operations, we encourage you to apply and join a global team focused on operational excellence and continuous improvement.