M
Mostedge
Auditor
Skills
Data AnalysisCRMCustomer SupportMarket Research
2 months ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Location:
Vadodara, Gujarat, India
Work mode:
Onsite
Published on:
10 August 2026
What they need
- Values of customer first, service excellence, keeping it simple, teamwork, urgency.
- Student of the market and is in tune with what is happening around them.
- Passion for doing something amazing and let others achieve the same.
- Commitment to making something happen and inspiring others.
- Ability to learn fast and recognize there is an invisible line between success and short comings.
- Mindset of not giving up...help team completing things today vs.
- tomorrow.
- Drive and excitement for working in a fast-paced environment.
- The desire to work collaboratively with a tight knit but quickly growing team.
- Flexibility, humility, and a sense of humour Responsibilities: Accountability
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Maintain 100% accuracy on call resolution.
- Need to be a leader, and need to audit the operations within a team, be at leadership role for analyst and specialist role.
- Need to monitor each interaction happening with customers & provide solutions to CRM tickets & data issues.
- Proactive interactions with customers and work on feedback from them and give an update to the team.
- Work on team appraisals and give inputs to the management team.
- Assessing support statistics and preparing detailed reports on the findings.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Exceptional with communication (English and Hindi) verbal & written.
- Proficient using all Microsoft Tools (Office
- Excel, Word, PPT; Outlook, Teams etc.)
- Product Knowledge & Customer Management.
- International Voice process experience.
- Scope o Assist in developing an effective customer loyalty program o Receive and implement customer feedback to improve the quality of service o Manage daily progress in meeting important business metrics o Generate detailed reports on customer interactions High attention to detail and accuracy o Strong analytical and problem-solving skills o Good time management and ability to meet deadlines o Clear written and verbal communication o High level of integrity and confidentiality
- Qualifications: Education: Bachelors degree (Accounting, Finance, or related field, professional certification is an asset)
- Experience: o 2-5+ years in retail analytics, insights, category management, or market research o Hands on experience with sales, customer and merchandising data o Strong understanding of retail operations, consumer behavior.
- o Strong proficiency in Excel, familiarity in CRM systems, ERP and KPIs.
- o Ability to analyze POS, loyalty, shopper behaviors, and promotional data o Proven ability to translate data into clear, actionable insights o Experience building dashboards, reports, and executive-ready presentations
Other offers great for you!
These companies are also looking for great profiles
V
Visian
Auditeur IT et Cybersécurité
Freelance
Paris, France
Hybrid
Skills
CybersecurityIT auditThird-party risk auditingIT governanceIT risk managementIT operations management
9 days ago
Quick apply
A
Achil
Auditeur Confirmé H/F
Permanent contract
Paris, France
Onsite
5 days ago
Quick apply
A
Achil
Auditeur Confirmé H/F
Permanent contract
01000 Bourg-en-Bresse, France
Onsite
5 days ago
Quick apply