Auditor - Night

Responsibilities

• Participate regularly in departmental and company meetings
• Greet guests immediately with a friendly and sincere welcome.
• Accurately check guests in and out of the hotel by following company procedure standards.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Select a room in accordance with hotel availability and guests ’ request.
• Create and update guest reservations upon request based on hotel availability.
• Ensure to complete daily reports, audit and checklists in a timely manner.
• Audit and balance accounts from the days shifts.
• Verify and schedule wake up calls
• Prepare guests folios for next day check outs
• Balance cash drawers and folios
• Answer phones calls with a phone smile and within 3 rings.
• Send and receive faxes.
• Complete a daily bucket check.
• Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.
• Auditing of room inventory
• Must be friendly and courteous at all times
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders
• Must proactively prioritize needs and effectively manage resources
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Ensure customer service standards are met and retained
• Be able to complete group check-ins, billing in a timely manner.

Work Environment and Physical Demands:

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoor under controlled temperatures.
• Occasional exposure to outdoor climates
• Frequent: standing, walking, with repetitive movement of fingers, legs, arms, and hands
• Occasional: sitting, kneeling, reaching, pulling, pushing, and lifting up to 25 pounds
• Speech and Vision abilities are required

Qualifications

• 1 years of hotel Front Desk experience, required
• Night Auditor experience, preferred
• High School Diploma/GED, required
• Must be able to work Weekends and Holidays
• Able to effectively communicate in English via verbal and written

Target Salary Range: $17.00 per hour