Auditor – Service Operations

Company: Vivo Kerala
Location: Ernakulam, Kerala
Job Type: Full-time

Job Description:

We are looking for an experienced Auditor – Service Operations to conduct audits across Vivo Authorized Service Centers in Kerala and ensure compliance with company standards, service processes, and operational procedures.

Key Responsibilities:

• Conduct asset, inventory, spare parts, and service process audits.
• Ensure compliance with technical SOPs, service quality, and standardization guidelines.
• Identify discrepancies, operational gaps, and process deviations.
• Prepare audit reports and monitor corrective actions.
• Coordinate with service center teams to improve operational efficiency and customer satisfaction.

Requirements:

• Minimum degree or 3-year diploma.
• 2–4 years of experience in service operations, auditing, or quality assurance.
• Candidates with smartphone service center audit experience are preferred.
• Proficiency in MS Excel, reporting, and documentation.
• Willingness to travel across Kerala.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person