Australian Mortgage Processor

Job Summary: We're adding a detail-oriented Mortgage Loan Processor to our team to own back-office loan processing for our established, growing mortgage broking business. You'll prepare compliance documentation and loan applications, lodge files with lenders, and keep each file progressing from submission through approval to settlement. You're a strong candidate if you have hands-on Australian mortgage processing experience, know the major lodgement platforms, and take pride in getting compliance right on the first try.

Key Responsibilities:

• Complete accurate and thorough client compliance documentation for every loan file
• Prepare loan applications and submit them through ApplyOnline and Loan App
• Check borrower supporting documents for completeness and consistency before lodging
• Maintain precise client and loan file records in Infinity
• Follow every file from submission through approval to settlement
• Request outstanding documents from borrowers and follow up on lender conditions
• Keep borrowers updated on document requests and the status of their files
• Brief the broker on pipeline status, delays, and any issues requiring attention
• Support a growing loan file pipeline as the business expands

Mandatory Skills:

• Proven experience in Australian mortgage loan processing or mortgage broker support
• Hands-on experience lodging loan applications through ApplyOnline and/or Loan App
• High accuracy and attention to detail when preparing compliance documentation
• Excellent written English for borrower and lender correspondence
• Strong organizational skills and the ability to track loan files at various stages
• Precise, steady, and self-reliant
• Strong communication skills and a proactive approach to follow-ups

Preferred Skills:

• Experience using Infinity CRM
• Confidence speaking with borrowers on the phone
• Working knowledge of Australian responsible lending and Best Interests Duty documentation requirements
• Familiarity with major Australian lender policies and the settlement process
• Experience supporting a broker within an aggregator group
• Comfortable working across several loan files at once while meeting lender timeframes

Why Join Us: You'll be joining an established brokerage at an exciting moment in its growth, working directly with the broker and becoming essential to how the business operates. As loan volume climbs, the role will expand with it, bringing more responsibility and long-term stability for the right person.