Australian Mortgage Underwriter

About the role

The Australian Mortgage Loan Processor is responsible for managing Australian residential mortgage applications from initial document collection and preparation through to settlement. The role involves direct communication with borrowers throughout the loan journey, reviewing supporting documents, preparing accurate loan applications, coordinating lender requirements and keeping clients informed of their application's progress.

Key responsibilities

• Manage Australian mortgage applications from initial processing through to settlement
• Prepare accurate and complete loan applications for submission to lenders
• Review application information and confirm all required details have been provided
• Submit applications through ApplyOnline and other relevant lender platforms
• Track applications against key milestones, lender requirements and settlement deadlines
• Liaise directly with clients throughout the loan journey and explain documentation and lender requirements clearly and professionally
• Collect identification, income, employment, financial, property and supporting documents
• Review documents for completeness, accuracy, currency and consistency
• Liaise with lenders regarding application status, outstanding conditions and additional requirements
• Maintain accurate records in SalesTrekker or the relevant CRM

About you

• Minimum two years of direct Australian mortgage industry experience
• Experience processing Australian mortgage applications end-to-end
• Strong knowledge of Australian lender processes and documentation requirements
• Experience preparing and submitting Australian loan applications
• Experience liaising directly with Australian mortgage clients
• Knowledge of approval, documentation and settlement processes
• Excellent spoken and written English
• Experience using mortgage CRM systems, preferably SalesTrekker
• Experience using ApplyOnline and Australian lender portals and mortgage platforms
• Proficiency in Microsoft Office and confidence using Zoom and online communication platforms