Author Support Associate

Job Summary

We are seeking a driven, self-motivated candidate to join our growing organization.

Responsibilities

• Managing tickets
• Recording and managing issues and escalating where necessary
• Resolving cross-functional issues at the subordinate level
• Manage the scope of the issue and change control and escalate issues where necessary
• Monitor the issues progress and intensity
• Provide status reports to the Team Manager
• Liaise with authors, internal teams, and updates progress to team Manager
• Customer Service, updating author on ticket's status and progress on a daily basis
• Work closely with authors to ensure the quality of the product meets industry standards
• Manage ticket evaluation and dissemination activities
• Is accountable for the delivery of planned deliverables associated with the ticket
• Providing regular status reports to the Team Manager

Requirements

• 0-2 years of customer facing experience
• Excellent communication skills; both verbal and written
• Exceptionally Organized and has expert multitasking skills
• Experience in handling customer queries - Inbound / Outbound calls & Tickets
• Will be willing to work the extra mile when required
• Regional Language knowledge is an advantage - Hindi Compulsory
• Previous experience in handling queries through Ticketing system and Service level adherence
• Knowledge about books & a passion towards customer service

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.