Auto Body Customer Service Representative

Company: Intact Service Centre- Fredericton

At Bamford’s Collision Service, we have been providing quality workmanship on every collision repair for over 50 years.

Benefits That Drive Your Success- The Intact Service Centre-Fredericton provides comprehensive benefits including:

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 3 month of employment
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

Job Description:

The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities

• Provide friendly customer service over the phone, in person and over email
• Schedule appointments for vehicle repair using our repair management system
• Ensure timely processing of insurance assignments
• Prepare repair order with proper documentation
• Record all communication with customers or insurance partners during the repair process.
• Manage car rental information.

Minimum Education and/or Experience Required for the Job

• High School Diploma
• Minimum: 1 year Customer Service experience, ideally in Automotive Industry

Required Knowledge, Skills, & Abilities

• Communicate effectively, both verbally and in writing
• Ability to multitask and function well in a fast-paced environment
• Enthusiastic and friendly demeanor
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Compensation Details:

Compensation:

$18 - $22 per hour

Compensation is commensurate with skill, education and experience.

Pay: $18.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Work Location: In person