Auto Claims Supervisor

YOU make the difference!

As our business continues to expand, we are looking to hire individuals that want to be among the most talented and passionate people in the industry.

We offer the confidence and stability that comes with working for a growing and evolving company. Our company culture allows employees to feel empowered, to be heard, and to make an impact.

This Claims Supervisor position is responsible for leading a team of auto claims professionals handling automobile accident claims. The Claims Supervisor will provide guidance, oversight, coaching, and development to individual contributors while ensuring quality claim outcomes and exceptional customer service. Protecting the company's assets through sound leadership, claims handling, and business practices is essential to success in this role.

This person will assure delivery of (1) “best in class” customer service, (2) quality claims handling, (3) loss adjustment expense control, and (4) continuous improvement. The Claims Supervisor will play a critical role in developing team members through ongoing coaching, feedback, and performance management. As a member of the claim's leadership team, this individual will be expected to build strong working relationships across departments while contributing to the overall success of the Claims Department and Traders Insurance.

Key Accountabilities & Competencies:

• Effectively leads, coaches, and develops a team of approximately 5–7 Claims Representatives.
• Provides ongoing guidance, oversight, and direction through regular coaching, performance feedback, and employee development.
• Completes performance evaluations and supports employee growth through development planning.
• Effectively communicates and executes operational procedures, policies, and processes with staff.
• Ability to drive superior results through the knowledge and application of supervisory leadership skills and technical claims expertise.
• Demonstrates an ownership mindset with strong analytical, problem-solving, and decision-making abilities.
• Ensures all operations are consistent with the mission, values, and direction established by Traders.
• Builds and maintains positive working relationships with internal departments, external vendors, and business partners.
• Maintains proficiency in Microsoft Word, Excel, and other business applications.
• Thrives in a fast-paced and continuously evolving environment.
• Other duties as assigned.

Core Requirements:

• Bachelor's degree or equivalent combination of education and related work experience.
• 3–5+ years of experience handling and/or leading automobile claims involving state minimum policy limits.
• Prior leadership, mentoring, coaching, or supervisory experience preferred.
• AIC, CPCU, or other insurance industry designation preferred.
• Strong communication, leadership, and organizational skills.
• Ability to maintain adjuster licenses in required states.