Auto Service Manager

Workshop & Service Operations : -

• Manage the complete day-to-day operations of the automotive service centre/workshop.
• Ensure efficient vehicle reception, diagnosis, repair, maintenance, quality inspection, and delivery.
• Monitor workshop productivity, efficiency, utilisation, and bay capacity.
• Ensure vehicles are serviced and repaired according to manufacturer standards and company procedures.
• Implement processes to minimise turnaround time and improve workshop efficiency.

Team Management : -

• Lead and manage Service Advisors, Workshop Supervisors, Technicians, Diagnostic Technicians, Auto Electricians, and support staff.
• Plan manpower requirements, technician allocation, and workshop schedules.
• Conduct regular performance reviews and identify training requirements.
• Motivate the service team to achieve operational and financial targets.

Customer Service : -

• Ensure high levels of customer satisfaction and service quality.
• Handle escalated customer complaints and resolve technical/service-related issues.
• Monitor customer feedback, repeat repairs, warranty issues, and service complaints.
• Develop strategies to improve customer retention and repeat business.

Business & Financial Management : -

• Achieve monthly and annual service revenue and profitability targets.
• Monitor labour sales, parts sales, service packages, and other workshop revenue.
• Control workshop operating costs and improve gross margins.
• Monitor KPIs including labour utilisation, productivity, efficiency, first-time-fix rate, CSI, and workshop profitability.
• Prepare regular operational and performance reports for senior management.

Technical & Quality Control : -

• Ensure accurate diagnosis and high-quality repairs.
• Support technicians in resolving complex technical problems.
• Ensure proper use of diagnostic equipment and workshop tools.
• Maintain compliance with manufacturer technical standards, safety procedures, and quality requirements.
• Monitor warranty claims and ensure proper documentation.