Auto Shop Office Assistant

Are you energetic, organized, and great at working with people? We are looking for a reliable candidate to join our team! In this role, you will be the face and voice of our shop, helping our customers have a smooth, stress-free experience from the moment they walk in or call.

No automotive experience? No problem! If you have great customer service skills, strong attention to detail, and a desire to learn, we will teach you the rest.

Key Responsibilities

• Customer Service: Answer incoming phone calls, greet walk-in customers, and assist with scheduling service appointments.
• Parts Ordering: Coordinate with suppliers to look up, order, and track necessary automotive parts.
• Estimates & Communication: Prepare service estimates, walk customers through recommended repairs/maintenance, and provide updates on vehicle progress.
• Test Driving: Occasional test driving of vehicles (pre-service checks and post-repair quality assurance checks).
• Administrative Support: Assist with customer check-ins, payment processing, and general daily office organization.

Qualifications

• Customer-First Attitude: Excellent communication skills and a friendly, professional phone manner.
• Organized & Detail-Oriented: Ability to multi-task, manage phone calls, and stay organized in a fast-paced environment.
• Basic Computer Skills: Comfort learning service scheduling and billing software.
• Valid Driver’s License: Must have a valid driver’s license and a clean driving record for occasional vehicle test drives.
• Willingness to Learn: Curiosity and enthusiasm for learning vehicle systems and repair process basics.

Pay: $15.00 - $18.00 per hour

Expected hours: 28.0 – 35.0 per week

Work Location: In person