Auto Unit Associate Variable - Virtual & Desk

The Auto Administrative Unit Associate is responsible for providing administrative, operational, and customer support for auto claims and estimating operations. This role assists with workflow coordination, documentation management, claim file maintenance, communication support, scheduling activities, and operational tracking to ensure efficient processing of auto claims and estimating services.

The Auto Administrative Unit Associate works closely with adjusters, estimators, team leads, supervisors, carrier clients, vendors, repair facilities, and operational departments to support workflow efficiency, customer service excellence, and compliance with company and client requirements.

Essential functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Provide administrative and operational support for auto claims and estimating operations
• Assist with claim file setup, assignment coordination, status updates, and workflow tracking activities
• Maintain accurate records, claim documentation, correspondence, and operational reports
• Monitor workflow queues, pending assignments, and operational deadlines to support timely claim handling
• Communicate with customers, repair facilities, vendors, carrier clients, and internal departments regarding claim status and operational requests
• Assist with estimate processing, supplement documentation, repair coordination, and administrative follow-up activities
• Review claim documentation for completeness, accuracy, and compliance with operational procedures
• Respond to customer and operational inquiries professionally and timely
• Escalate workflow concerns, service issues, or operational delays to leadership as appropriate
• Support compliance with company policies, carrier guidelines, client requirements, and data security standards
• Maintain confidentiality of company, employee, customer, client, and operational information
• Perform additional administrative and operational duties as assigned

Competencies

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Administrative and operational support skills
• Customer service and communication abilities
• Organizational and time management skills
• Attention to detail and accuracy
• Documentation and record management
• Problem-solving and multitasking abilities
• Professionalism and adaptability
• Teamwork and collaboration skills
• Accountability and reliability
• Ability to prioritize tasks in a high-volume environment
• Basic analytical and reporting skills

Work Environment

This position operates in a structured secure-room environment requiring adherence to company security, privacy, and confidentiality protocols. Employees may be required to:

• Work in a monitored environment with restricted access
• Follow clean desk and data protection policies
• Use company-issued equipment and secured systems
• Maintain compliance with applicable data security requirements
• Work scheduled shifts, including evenings, weekends, holidays, or catastrophe response hours as needed

Physical and Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting and working on a computer
• Frequent use of computer systems, phones, and virtual communication platforms
• Ability to review claim documentation, estimates, reports, and operational information for extended periods
• Ability to manage multiple priorities, deadlines, and operational demands
• Ability to work efficiently in a deadline-driven operational environment
• Ability to effectively communicate with employees, leadership, and external partners
• Ability to handle stressful situations and escalate matters professionally

Travel Required

Estimated travel requirement: less than 10%

Required Education and Experience

• High school diploma or equivalent required
• Associate degree in Business Administration, Insurance, Operations, or related field preferred
• Equivalent combination of education and professional experience may be considered
• Experience in administrative support, customer service, insurance operations, claims support, or related operational environments preferred
• Experience working with documentation management, workflow tracking, scheduling, or operational support activities preferred
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams
• Strong organizational, communication, and customer service skills

Preferred Education and Experience

• Experience supporting auto claims, estimating, appraisal, or insurance operations preferred
• Familiarity with CCC ONE, Mitchell, Audatex, or similar claims and estimating platforms preferred
• Experience working with carrier clients, repair facilities, or insurance service organizations preferred
• Experience supporting high-volume operational environments preferred

Additional Eligibility Requirements

• Ability to maintain confidentiality and comply with data security standards
• Ability to work onsite in a secure room environment
• Ability to meet attendance, productivity, and operational expectations
• Flexibility to work additional hours based on operational needs
• Successful completion of background screening and any required licensing requirements

Affirmative Action/EEO Statement

Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Good-Faith Estimate (including bonus or commission)

The posted compensation range represents an estimate and may include both base salary and variable components such as commission and performance-based bonuses. Total compensation will ultimately be determined based on the candidate’s experience and qualifications.

General Description of Benefits

Alacrity Solutions offers a comprehensive benefits package, including but not limited to medical, dental, and vision coverage, paid time off, a health savings account, and an employee assistance program.

Work Schedule

Full Time, 80.00 hours per pay period (2 weeks)

How to Apply

Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at https://www.alacritysolutions.com/about/careers/#current

Personal Information Retention Policy

Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.

Post Closing Date

This position will be open for a minimum of three days and until a top applicant is identified.