Automation Engineer

Position Overview (This role is based in Malaysia, Petaling Jaya ) We are seeking a highly motivated Automation Engineer with expertise in low-code/no-code platform (Workato), Robotic Process Automation (UiPath), and Agentic AI-driven automation (Workato Genie/UiPath Maestro). The ideal candidate will own end-to-end automation delivery, including solution design, development, deployment, monitoring, and support, following a DevOps delivery model.

This role is key to StarHub’s digital transformation journey, driving operational efficiency and customer experience improvements by automating business processes, integrating enterprise systems, and leveraging next-generation AI-powered autonomous workflows.

Key Responsibilities Solution Design & Development

• Gather requirements from business stakeholders, identify automation opportunities, and design scalable, reusable solutions.
• Develop, configure, and deploy workflows using UiPath and Workato.
• Integrate with platforms (CRM, ITSM, Billing, Slack, AI chatbots) to streamline cross-platform processes.
• Apply AI and Agentic AI capabilities (multi-agent orchestration, GenAI-based conversational bots, retrieval-augmented generation) to enable self-service resolution and autonomous troubleshooting.

Automation Lifecycle Management (DevOps)

• Manage the full automation lifecycle: build, test, deploy, monitor, optimize.
• Implement CI/CD pipelines for automation assets with proper version control (Bitbucket, Cloudbees).
• Proactively monitor automation health, log events, and track KPIs using Splunk dashboards and alerts.
• Detect anomalies, troubleshoot failures, and resolve incidents with Splunk observability integrations.
• Continuously refine automations based on analytics, user feedback, and AI learning loops.

Governance & Best Practices

• Ensure automations comply with security, compliance, and governance standards.
• Build and maintain a library of reusable automation components.
• Enforce policy and compliance guardrails for AI responses in customer-facing and internal automations.

Qualifications Required Skills & Experience

• 5+ years of experience in automation, integration, or RPA development
• Core Platforms: Strong hands-on experience with UiPath (RPA) and Workato (iPaaS).
• Automation: Expertise in workflow orchestration, API integration, and low-code/no-code automation.
• AI/Agentic AI: Knowledge of conversational AI, prompt engineering, retrieval-augmented generation (RAG), and autonomous multi-agent frameworks.
• DevOps: Familiarity with CI/CD, monitoring tools, observability, and automation pipelines.
• Problem Solving: Analytical and troubleshooting skills to manage incidents end-to-end.
• Collaboration: Strong stakeholder engagement and communication skills; able to bridge business and technical teams.

Preferred Qualifications

• UiPath certifications (e.g., RPA Developer, Advanced Developer) and Workato Automation Pro certification is a must.
• Exposure to cloud platforms for scalable automation deployment.
• Familiarity with ITIL / Agile / DevOps methodologies.