Automation Engineer

Automation Lead – SRE Governance
We are looking for an Automation Lead to drive an AI-first, lean SRE support model through intelligent
automation, AIOps, knowledge management, and self-service capabilities.
Key Responsibilities

• Lead the identification, prioritization, and implementation of SRE/IT support automation
  opportunities.
• Implement AI-assisted capabilities such as ticket classification, incident summarization, routing
  recommendations, ticket quality checks, and knowledge article recommendations.
• Drive incident trend analysis, recurring issue detection, alert noise reduction, and predictive insights.
• Enable intelligent SOP/runbook recommendations, ChatOps/Teams-based support, and self-service
  solutions.
• Leverage AI to continuously improve the knowledge base, including content gaps, outdated articles,
  and recommendations.
• Automate SRE governance reporting, dashboards, and operational metrics.
• Establish automation standards, governance, human-in-the-loop controls, and measurable benefits
  such as reduced MTTR, ticket deflection, reduced alert noise, and lower operational toil.
  Desired Experience
• 8+ years of experience in IT/SRE automation, AIOps, service management, or related areas.
• Strong hands-on experience with AI/GenAI, LLM-based automation, workflow automation, ITSM,
  observability, and ChatOps.
• Experience with platforms/tools such as ServiceNow, Microsoft Teams, Azure/AWS/GCP,
  observability platforms, and automation/orchestration tools is desirable.
• Strong understanding of SRE, incident/problem management, ITIL, automation governance, and
  operational analytics.
• Proven ability to take automation initiatives from ideation and PoC through implementation and
  measurable business/operational outcomes.
• Strong stakeholder management and communication skills, with the ability to work across SRE,
  engineering, service management, and business teams.
  Location: Bengaluru (only)
  Experience: 8+ years
  Role: Automation Lead – SRE Governanc