Automation technical support engineer

Note: Looking for a hands-on Automation/Mechatronics Engineer with strong experience in AMR/AGV, conveyor and material-handling automation, PLC-based troubleshooting, preventive/corrective maintenance and OEM management, preferably from a manufacturing/warehouse environment, with good stakeholder-management and communication skills. Candidate should be capable of independently owning warehouse automation after implementation, rather than being dependent on the OEM for routine troubleshooting and maintenance.

Role & responsibilities

Scope of Work / Key Responsibilities

• Troubleshoot and resolve technical issues related to AMRs, conveyor systems, and automation equipment
• Perform preventive and corrective maintenance to minimize system downtime
• Coordinate with OEMs and service providers for complex technical issues
• Support continuous improvement initiatives for automation performance
• Maintain maintenance logs, downtime analysis, and technical documentation
• Prepare reports using Excel and PowerPoint and support dashboards using Power BI / Tableau
• Use Microsoft Teams, Outlook, and SharePoint for coordination, communication, and documentation

Preferred Qualifications & Skills

• Degree in Mechatronics, Electrical Electronics, CS or Mechanical Engineering
• 57 years of experience in automation / AMR / conveyor systems/Digitization
• Strong troubleshooting and problem-solving skills
• Proficiency in MS Excel, PowerPoint, Outlook, Teams, and SharePoint
• Good communication, coordination, and multitasking abilities

Preferred candidate profile

. Preferred automation technologies/tools

• PLC/automation systems preferably Siemens / Allen-Bradley or equivalent
• HMI, VFD, sensors, safety systems and industrial networking
• AMR/AGV and conveyor control systems
• AMR route mapping, navigation configuration and route optimization
• AMR programming/configuration and task/mission creation
• Automation troubleshooting and diagnostic tools
• Exposure to WMS/ERP/PLC interface and basic data/IoT integration is preferred

2. Experience with automation equipment

• Hands-on experience with AMRs/AGVs, conveyors, automated material handling systems, lifts/elevators or similar warehouse automation
• Experience in installation, commissioning, troubleshooting and maintenance
• AMR route creation, mapping, waypoint configuration and traffic management
• AMR mission/task programming and configuration
• Ability to interface with OEMs and automation solution providers
• AMR + material lift + conveyor integration experience would be a strong advantage

3. Troubleshooting & maintenance expectations

• Strong hands-on troubleshooting capability
• AMR navigation, localization, communication and route-related troubleshooting
• Preventive and corrective maintenance of automation equipment
• Ability to diagnose electrical, PLC, sensor, communication and mechanical interface issues
• Root-cause analysis and implementation of corrective/preventive actions
• Ownership of equipment uptime, MTTR/MTBF and critical spare management
• Ability to respond to operational breakdowns and minimize downtime

4. Industry/domain preference

• Preferred: Manufacturing / Warehouse Automation
• Experience in a high-volume, operationally critical material-flow environment is desirable
• Exposure to SAP/WMS/MES or similar systems would be an advantage

5. Communication & stakeholder management

• Should be able to work effectively with Warehouse, Engineering, IT, Production, Quality, Safety and OEM/vendor teams
• Good communication and problem-solving skills
• Should be capable of explaining technical issues and business impact to management
• Strong ownership and follow-through with internal stakeholders and external vendors

Looking for a hands-on Automation/Mechatronics Engineer with strong experience in AMR/AGV, conveyor and material-handling automation, PLC-based troubleshooting, preventive/corrective maintenance and OEM management, preferably from a manufacturing/warehouse environment, with good stakeholder-management and communication skills. Candidate should be capable of independently owning warehouse automation after implementation, rather than being dependent on the OEM for routine troubleshooting and maintenance