Automation Technical Support Executive

Job Description: Automation Technical Support Executive

Company: K. A. Tech.

Location: Pune, Maharashtra (Bhosari Road)

Website: www.katech.in

About K. A. Tech.:

K. A. Tech. is a leading distributor of Pneumatics, Hydraulics, and Automation solutions, catering to diverse industries across India. As an authorized distributor for M2I Corporation (MXOn) HMIs, Hanyoung Nux controllers and sensors, and LS Electric switchgear, we empower businesses with reliable engineering solutions and dependable after-sales support.

Job Overview:

We are seeking a motivated Automation Customer Support Executive to join our team in Pune. The candidate will be the technical backbone of our post-sales support for the M2I (MXOn) HMI range, Hanyoung Nux controllers/sensors, and LS Electric switchgear (MCCBs, MCBs, VCBs, and ACBs) — handling PLC programming, HMI screen development, and on-site troubleshooting, while also supporting the sales team with technical credibility during customer meetings. The ideal candidate has 1-3 years of relevant experience and a genuine interest in solving problems on the shop floor.

Key Responsibilities:

● Technical Support: Diagnose and resolve PLC, HMI, and switchgear-related issues for customers, on-site and remotely.

● PLC Programming: Write, modify, and commission ladder logic to match customer process requirements.

● HMI Screen Development: Design, configure, and test HMI screens on the M2I range, including tag mapping, alarms, and data logging.

● Product Knowledge: Maintain working knowledge of Hanyoung Nux controllers/sensors and LS Electric switchgear (MCCB, MCB, VCB, ACB) to support customer queries.

● Sales Support: Accompany EAMs on customer visits to provide technical demonstrations and answer product queries during evaluation and quotation stages.

● Documentation: Maintain service reports, program backups, and troubleshooting notes for each customer.

● Customer Relationship: Act as a trusted technical point of contact for customer engineering and maintenance teams.

● Collaboration: Work closely with the sales and back-office teams to flag service and upsell opportunities.

Key Requirements:

● Experience: 1-3 years of experience in PLC programming, HMI development, or industrial automation support. Freshers with strong technical aptitude will also be considered.

● Education: Diploma or Bachelor's degree in Electrical, Electronics, Instrumentation, or a related engineering discipline.

● Technical Knowledge: Hands-on exposure to PLC ladder logic and HMI screen configuration; familiarity with LV switchgear (MCCB/MCB/VCB/ACB) is a strong plus.

● Communication Skills: Ability to explain technical issues clearly to non-technical customers.

● Mobility: Willingness to travel to customer sites across Pune and surrounding regions; must have a two-wheeler with a valid license.

● Personality: Patient, methodical, and customer-centric, with a genuine interest in field problem-solving.

What We Offer:

● Compensation: ₹25,000 - ₹45,000 per month, based on experience and technical proficiency.

● Fuel/travel compensation at ₹2.75 per km for site visits.

● Opportunity to build deep expertise across three well-established automation brands (M2I, Hanyoung Nux, LS Electric).

● Hands-on training and mentorship from the sales and technical team.

● Supportive work environment with a clear path to more senior technical or technical-sales roles.

How to Apply:

Interested candidates are invited to submit their resume to [email protected] or can contact us at "6385049279", with the subject line “Automation Customer Support Executive – Pune.”

Please include details of relevant experience and why you are a good fit for K. A. Tech.

Pay: ₹10,805.64 - ₹37,590.51 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person