Automic Expert

Role & responsibilities

• Ensure availability and operational stability of the Automic scheduling tool, including L2/L3 support and incident management

• Monitor, analyze, and resolve technical and functional incidents, ensuring minimal disruption to business operations

• Support crisis management activities and perform root cause analysis for recurring issues

• Manage and deliver key Automic projects, including upgrades and disaster recovery planning (DRP)

• Drive continuous improvement initiatives to enhance system performance, reliability, and efficiency

• Collaborate with technical and functional stakeholders across supply chain domains for issue resolution and process improvements

• Execute and manage batch scheduling and workload automation processes effectively

• Work within a multi-technology environment, leveraging tools such as:

• Automic (mandatory)

• SAP (required)

• Dynatrace & Splunk (monitoring)

• Scripting (Bash, JCL, etc.)

• GitHub (version control)

• Follow ITIL processes (incident, problem, and change management)

• Participate in Agile (Scrum) ceremonies and contribute to team deliverables

Goals and deliverables

The primary goal of this role is to ensure high availability, reliability, and performance of the scheduling ecosystem that supports critical supply chain operations.

This includes:

• Maintaining a robust and resilient Automic environment
• Ensuring seamless execution of supply chain batch processes
• Minimizing downtime through proactive monitoring and rapid incident resolution
• Continuously improving system capabilities to support scalability and evolving business needs
• Enabling efficient and synchronized operations across SAP-driven supply chain functions.