Automic Workload Automation Professional (AWA)

A. Discovery, Planning and Onboarding

a. Kick-Off meeting between the Supplier and stakeholder

b. Understand the current landscape

c. Discuss and agree on the upgrade approach including version (Version 21.2 or Version 21.3)

d. Discuss and agree the Plan

e. Discuss and agree the Test approach including key jobs / all jobs to be tested

f. Start Documenting the migration process

B. Non-Production - Upgrade and Deploy

a. Secure the internal approvals to kick start the upgrade process

b. Install Automic Workload Automation agreed version and its components

c. Upgrade / deploy the 45 agents

d. Fix the issues / configurations

e. Update the Migration document

f. Validate the system features

C. Non-Production - Test and Validate

a. Assist and Support team in testing

b. Sign Off by team on the successful upgrade of the non-Production environment

D. Production - Upgrade and Deploy

a. Secure the internal approvals to kick start the upgrade process

b. Install Automic Workload Automation agreed version and its components

c. Upgrade / deploy the 12 agents

d. Fix the issues / configurations

e. Update the Migration document

f. Validate the system features

E. Production - Production Validation

a. Assist and Support team in testing

b. Sign Off by team on the successful upgrade of the Production environment

c. Provide Hypercare / Warranty for two weeks

F. Handover to Support Teams / Operations Team