Automobile Service Advisor

Job Title: Branch Manager, Automobile Workshop

Location: Ghaziabad(Vaishali), Jaipur (Vidhyadhar Nagar), Pune

Experience: 2-7 Years

Industry: Automobile Service / Workshop Management

Employment Type: Full-Time

About Go Garage:

Go Garage is a fast-growing multi-brand automobile service network committed to delivering high-quality vehicle servicing and an exceptional customer experience. We are looking for an experienced Branch Manager to lead our Ghaziabad (Vaishali), Jaipur (Vidhyadhar Nagar), and Pune workshops and ensure smooth day-to-day operations.

Key Responsibilities

Branch Operations

• Manage the complete day-to-day operations of the workshop.
• Please ensure a smooth workflow and timely delivery of all vehicles.
• Monitor productivity, service quality, and operational efficiency.
• Maintain workshop cleanliness, safety, and company standards.
• Ensure adherence to SOPs and operational guidelines.

Team Management

• Lead, supervise, and motivate Service Advisors, Mechanics, Helpers, and other workshop staff.
• Allocate jobs effectively and monitor team performance.
• Conduct daily team briefings and resolve operational issues.
• Ensure the team's discipline, attendance, and productivity.

Customer Relationship Management

• Deliver an excellent customer experience throughout the service process.
• Handle customer queries, complaints, and escalations professionally.
• Ensure timely updates and transparent communication with customers.
• Maintain high customer satisfaction and encourage repeat business.

Business & Performance

• Achieve monthly revenue, productivity, and profitability targets.
• Monitor branch KPIs, service turnaround time (TAT), and customer feedback.
• Improve workshop utilization and operational efficiency.
• Identify opportunities to increase sales of services and value-added products.

Inventory & Compliance

• Monitor spare parts and consumable inventory.
• Coordinate with procurement for the timely availability of parts.
• Ensure compliance with company policies, safety norms, and statutory requirements.
• Maintain accurate operational records and reports.

Required Skills

• Strong leadership and team management skills.
• Excellent communication and customer handling abilities.
• Good knowledge of automobile workshop operations.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Basic knowledge of MS Excel and workshop management software is preferred.

Eligibility

• Experience: 2-5 years in Automobile Workshop/Service Centre Management.
• Qualification: Diploma/Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or any relevant discipline.
• Experience in managing workshop operations, service teams, and customer relationships is mandatory.

Preferred Candidate

• Experience with multi-brand automobile workshops or authorized service centres.
• Strong focus on customer satisfaction and operational excellence.
• Ability to lead teams and achieve branch performance targets.

Benefits

• Competitive Salary
• Performance Incentives
• PF & ESIC
• Health Insurance
• Paid Leave
• Career Growth Opportunities
• Professional & Supportive Work Environment