Automobile Technician- Assam

SUMMARY

Automobile Technician

About the Company

Our client is an Indian multinational ride-sharing company that also operates in other business verticals including financial services and cloud kitchens.

Role: Automobile Technician

Roles and Responsibilities

1. Customer Handling

2. Greet and assist customers with professionalism and courtesy

3. Verify service requests and capture customer feedback

4. Communicate repair updates to customers

5. Diagnosis

6. Analyze and diagnose scooters for necessary repairs

7. Update diagnosis reports in the Workshop Management System

8. Perform repairs and final inspections based on customer requests

9. System Handling

10. Track customer complaints and update the system in real-time

11. Operate Workshop Management System and ensure full adherence

12. Update operational status and ETA in CRM and WMS systems

13. Check scooter health in Telematics Command Centre for deep diagnosis

14. Technical Repairs

15. Possess in-depth knowledge of OLA Scooter

16. Perform repair and replacement of scooter parts

17. Stay updated on OLA technical curriculum and EV news bulletins

18. Process and Operational

19. Adhere to processes at the Experience Centre and ensure clear bay markings

20. Handle invoicing and payment collections

21. Maintain service bays for optimal functionality

22. Parts Operation

23. Audit inventory and ensure system and physical inventory match

24. Perform GRN and maintain inventory at the Experience Centre

25. Manage warranty part reverse logistics to the main workshop

26. Safety and Compliance

27. Wear uniform and protective gear while repairing scooters

28. Properly handle tool kits and use protective gear

29. Ensure availability of fire-fighting equipment for safety

Requirements

Requirements:

• Only male candidates
• Minimum qualification: 12th pass/diploma/ITI/graduation/post - graduation
• Minimum experience: 6 months in the automobile service sector

Benefits

Salary: 19000-23000 CTC per month including  PF+ ESIC +Incentive