Automotive BDC Representative

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Who We Are: ♿️ Redefining mobility since 1987

🚗 Leading manufacturer and retailer of wheelchair-accessible vehicles

📍 Nationwide, family-owned & operated, headquartered in Battle Creek, MI

What We Do: At Freedom Motors USA, we don’t just answer phones; we open doors to the world for the customers we serve. The Automotive BDC Representative is the first point of contact for families seeking a life without limits by turning every conversation into a path toward independence, freedom, and accessibility. Drive Leads. Change Lives. What You'll Do:

• Drive the Conversation: Respond to inbound sales inquiries via phone, email, text messaging, and live chat with speed, professionalism, and empathy.
• Build the Pipeline: Make 65–80 outbound calls per day and send 100+ emails daily in a fast-paced Business Development Center environment to generate leads and uncover sales opportunities.
• Sell the Experience: Provide a VIP-level customer experience by building trust, creating excitement, and selling the Freedom Motors experience while professionally overcoming objections.
• Follow the Process: Confidently follow scripts, communication processes, and lead-handling procedures while maintaining a natural and engaging conversation style.
• Be a Relationship Architect: Create and maintain long-lasting connections with guests through consistent, meaningful follow-up.
• Qualify with Precision: Assess customer needs, budgets, and timelines to ensure they are matched with the right mobility solution.
• Master the CRM: Maintain accurate records of all customer interactions and sales activity using CRM systems, text messaging platforms, and chat applications.
• Collaborate for Success: Partner closely with our Mobility Specialists to provide a seamless transition from "just looking" to "driveway delivery."
• Crush Your Goals: Consistently meet or exceed daily, weekly, and monthly metric goals to help more people get back on the road.

What You'll Need:

• Schedule: Must be available to work Monday-Friday during business hours (9:00 AM – 6:00 PM), and availability for rotating weekend coverage as needed.
• Experience: Previous automotive BDC experience is required.
• Remote Work Environment: Must have a quiet, professional home office environment with reliable high-speed internet.
• Communication Style: Exceptional verbal and written communication skills with the ability to build rapport quickly and professionally.
• Objection Handling & Sales Skills: Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations.
• Self-Motivated Hustle: Results-driven mindset with the initiative to manage time effectively in a fast-paced environment.
• Tech Savvy: Strong computer skills and the ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously.
• Positive Energy: A professional, resilient, and positive attitude is a must. Empathy and optimism are essential when speaking with families facing mobility challenges.

What You'll Earn:

• Guaranteed $25/hour training pay during the first 90 days.
• After the training period, compensation transitions to hourly base pay plus performance-based incentives tied to qualified leads and sales production.
• Strong earning potential for high-performing team members!

Who We Want:

• Customer-Oriented Achievers: Individuals with a strong work ethic and customer-focused attitude who consistently add value.
• Speed to Lead: Maintain quick response times and consistent follow-up communication.
• Hard-Working Winners: Confident, competitive, and results-driven professionals who thrive in a fast-paced BDC environment.
• Conversion Superstars: Maintain a high conversion rate from raw lead to scheduled video demonstration while delivering a VIP-level customer experience.

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all-inclusive listing. Flexible work from home options available.