Automotive Fixed Operations Training Consultant

Corporate Automotive Fixed Operations Training Consultant Huffines Auto Dealerships Why Work at Huffines: Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to “WOW” our customers, team members, community, and peers.

Join a company consistently voted a “Top Places to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do!

The Ideal Huffines Candidate:

• Posseses the unique skill of training facilitation, content delivery, and staff development consultation
• Demonstrates an honest, caring, and servant's leadership mindset
• Is a highly motivated self-starter
• Has a proven track record of sustained success and progressive growth in leadership roles
• Is dedicated to delivering world-class customer service
• Aligns with our core values - Respect, Integrity, Selfless Service, and Excellence
• Has strong understanding of Reynolds and Reynolds, Dealertrack, and X-Time applications

Corportate Fixed Operations Trainer Job Description: The Huffines Fixed Operations Trainer is a product and process knowledge expert and is responsible for supporting, training, and developing the fixed operation service teams at all dealership locations.

Corportate Fixed Operations Trainer Responsibilities:

• Work directly with all levels of management, service advisors, express technicians, and main line technicians to provide training, emphasize exceptional customer service, and promoting process improvement
• Conduct periodic process audits and create action plans
• Train to Huffines’ standards for customer experience, customer retention and the general effectiveness of our Fixed Operations team members
• Train Service Advisors on multi-point inspection review, effective sales presentations, and closing service sales
• Serve as a subject matter expert for all Express operations
• Increase CSI scores through training, follow up, and monitoring
• Perform individual training on the drive and in a classroom environment
• Develop executive-level analysis reporting on training ROI and proficiency
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Assist with and execute other operational activities as assigned by manager such as project work and training

Corportate Fixed Operations Trainer Requirements:

• 2+ years training facilitation experience (classroom, small group, and individual)
• A minimum of 5 years new car dealership fixed ops experience with a minimum of 3 years previous automotive service advisor experience
• Previous experience as a consultant with a National/Regional based consulting company (preferred)
• Excellent communication skills, and the ability to work collaboratively across all automotive disciplines
• Skilled proficiency and experience with Reynolds & Reynolds, Dealertrack, and X-Time
• Strong technical and analytical abilities
• Ability to identity opportunities for growth and improvement, while creating value and buy-in from Fixed Ops team members including Service professionals
• Understanding of federal, state and local regulations
• A valid driver’s license

Huffines Compensation and Benefits:

• Competitive market wages
• Option benefits including medical, vision, dental, and Health Savings Account (HSA)
• Flexible work week with no mandatory overtime
• 401(k) retirement plan
• Company-paid life insurance
• Employee discounts
• Paid time off (PTO accrues from first day of employment)
• Paid holidays
• Chaplain Services

DRUG-FREE WORKPLACE In addition to background checks, Huffines performs pre-employment and random drug testing lopr