Automotive Service Advisor & Technician

Full job description

Location: Mr. Lube+Tires locations in Ottawa

Ready for a Change?

Mr Lube+Tires is an industry leader in automotive preventative maintenance services. We offer a safe work environment.

Competitive wages, as well as training and advancement programs for our employees.

Customer Service Representative

In this role, you'll get to take full ownership over the complete customer experience. We will provide complete training so you can confidently work on a customer's vehicle and manage the entire customer service and sales cycle from walking a customer through the services on a car to completing the tasks and sale.

A Customer Service Representative at Mr. Lube+Tires spends:

The majority of their time is spent providing Customer Service.

• Greeting customers
• Discussing products and services with customers
• Providing recommendations based on vehicle assessments
• Suggesting new products and services
• Working and communicating with a closeknit team

Some of their time completing Mechanical Duties:

• Oil and filter changes
• Replacement of vital car fluids (e.g. coolant, transmission, and transfer case fluid)
• Replacement of parts under the hood (e.g. air filters, headlights, taillights and wiper blade replacements)
• Refilling performance enhancers to ensure the car runs smoothly (e.g. engine stop leak, oil treatment, and valve
• cleaner)
• Performing courtesy checks on all vehicles (e.g. topping up fluid levels, cleaning windows and checking tire pressure)
• Performing tire changes and rotations

Some of their time completing Maintenance Tasks:

• Cleaning, organizing, repairing etc.

What else can you expect from a career at Mr. Lube+Tires?

A fun environment with the best paid training in the industry, excellent employee incentives and recognition with constant learning and growth opportunities. If you have a positive attitude, flexible availability, a willingness to learn, and genuinely like interacting with people, put yourself in the driver's seat at Mr. Lube+Tires!

Qualifications

• Strong customer service and communication skills
• Ability to diagnose and resolve customer issues effectively
• Detail-oriented with organizational skills

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Service technicians are paid a commission based on criteria set by F&K Trudel Enterprises and are subject to change.

Job Types: Full-time, Permanent

Pay: $18.00-$25.00 per hour

Expected hours: 35 – 44 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Ability to commute/relocate:

• Ottawa, ON

Application question(s):

• What is your superpower, or what makes you different?
• Must be able to work 35 to 44 hours per week.

Experience:

• Customer service: 2 years (required)
• Sales: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person