Truro Nissan

<p>Truro Nissan is seeking a friendly, organized, and customer-focused individual to join our team as an <strong>Automotive Service Advisor / Appointment Coordinator</strong>.</p>
<p>This combined position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and can confidently manage customer appointments while supporting the daily operation of a busy automotive service department.</p>
<h2><strong>Key Responsibilities</strong></h2>
<ul>
<li>Answer incoming service calls, emails, and online appointment requests.</li>
<li>Schedule service appointments according to customer needs, technician availability, and shop capacity.</li>
<li>Greet customers and provide a professional, welcoming service experience.</li>
<li>Discuss vehicle concerns and accurately document the customer’s service requests.</li>
<li>Prepare and open repair orders with complete customer and vehicle information.</li>
<li>Review recommended maintenance based on the vehicle’s mileage and Nissan service guidelines.</li>
<li>Explain required repairs, maintenance services, timelines, and estimated costs.</li>
<li>Obtain customer authorization before additional work is completed.</li>
<li>Maintain regular communication with customers regarding the status of their vehicles.</li>
<li>Coordinate with technicians, parts staff, and service management to help keep appointments moving efficiently.</li>
<li>Review completed repair orders and explain the work performed and related charges.</li>
<li>Schedule follow-up appointments and contact customers regarding recommended or declined services.</li>
<li>Assist with appointment confirmations, reminders, customer retention calls, and service campaigns.</li>
<li>Help maintain accurate customer records in the dealership management system.</li>
<li>Address customer questions or concerns professionally and involve management when necessary.</li>
<li>Support the dealership’s customer satisfaction, productivity, and sales goals.</li>
</ul>
<h2><strong>Qualifications</strong></h2>
<ul>
<li>Previous experience in automotive service, customer service, appointment scheduling, or a dealership environment is an asset.</li>
<li>Strong communication, listening, and organizational skills.</li>
<li>A positive attitude and a genuine commitment to excellent customer service.</li>
<li>Ability to manage multiple priorities in a busy environment.</li>
<li>Comfortable using computers, telephone systems, email, and scheduling software.</li>
<li>Ability to explain automotive maintenance and repair information clearly.</li>
<li>Strong attention to detail and follow-through.</li>
<li>Valid Nova Scotia driver’s licence.</li>
<li>Familiarity with Nissan vehicles, dealership management systems, or manufacturer warranty procedures would be considered an asset.</li>
</ul>
<h2><strong>What We Offer</strong></h2>
<ul>
<li>Competitive compensation based on experience.</li>
<li>Full-time employment in a professional dealership environment.</li>
<li>Training and opportunities for career development.</li>
<li>A supportive, team-oriented workplace.</li>
<li>Employee pricing and dealership benefits where applicable.</li>
<li>The opportunity to build long-term relationships with customers in the Truro community.</li>
</ul>
<h2><strong>How to Apply</strong></h2>
<p>If you are organized, dependable, and passionate about delivering an excellent customer experience, we would like to hear from you.</p>
<p>Please submit your résumé outlining your relevant experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.</p>
<p><strong>We are an equal-opportunity employer and welcome applications from all qualified candidates.</strong></p>


Automotive Service Advisor / Appointment Coordinator

Automotive Service Advisor / Appointment Coordinator

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